CRM 3.0 In The News – Positive Momentum Continues…
Microsoft CRM Mobile Express “Virtual PC Differentiation File” Released
http://www.gotdotnet.com site.
To help you understand this new mobility release the Microsoft Dynamics CRM product team has released the Microsoft CRM Mobile Express "Virtual PC Differentiation File". This file is to be used in conjunction with a clean version of the May 2006 Microsoft Dynamics CRM 3.0 VPC release, this VPC differentiation file will allow you to explore CRM Mobile Express in coordination with Microsoft Dynamics CRM 3.0 via one of three different mobile emulators.
The CRM Mobile Express VPC differentiation file is now available for download (it is 498 MB) via this the Microsoft Downloads site at this location:
http://download.microsoft.com/download/c/0/c/c0c7172f-4091-4e2a-9e75-29e260a4664e/Microsoft%20CRM%20Mobile%20Express%20VPC%20Differentiation%20Disk.zip
Regards, Ross
Customer Support Plans from Microsoft for Microsoft CRM
I got asked today how much the various support incidents and packages cost. I was suprised at how long it took me to find out the answer. With that in mind, I’m posting it here so I can easily find it the next time!
The service plans available for Microsoft CRM customers are more than a software maintenance program – they are a key element of your ongoing success and expertise with a business solution. The MBS support offerings are designed to deliver industry-leading service, helping customers ensure greater overall success with their investments.
1. Software Assurance (SA)
- If you purchased your licenses through Microsoft Volume Licensing, they are automatically enrolled in a service plan called Software Assurance.
- Software Assurance is 25% of the system list price.
- The benefits you receive through Software Assurance scale according to which Microsoft Volume Licensing program you purchased your product through (Open and Open Value Volume Licensing or Select or Enterprise Agreement Volume Licensing). The benefits include technical support, access to CustomerSource (a secure customer portal), online training and more.
- Download the Software Assurance for Open and Open Value Licensing Program datasheet and Software Assurance for Select and Enterprise Volume Licensing Program datasheet for further details on the benefits.
2. Full Packaged Product Maintenance (FPP) – If you purchased your licenses through Full Packaged Product, you will be enrolled in Full Packaged Product Maintenance.
3. Flex Support – Flex 5-Pack Support and Flex Per-Incident Support provides customers with an affordable way to receive support from Microsoft for those who prefer to “pay as they go”. Customers who are enrolled in Software Assurance for Open, Open Value, or Full Packaged Product Maintenance will receive a discount.
- 5-Pack Support Incidents – The 5-Pack provides you with greater responsiveness, the convenience of an advanced purchase, and an even more affordable way to receive support from MBS. You will receive a 3-business hour guaranteed response time on support requests and the incidents will expire one year form the date of purchase of the package.
- Per Incident – The Per-Incident Support will provide you with convenient access to support assistance on an as-needed basis. You will receive an eight-business hour guaranteed response time on support requests. The Flex Per-Incident Support can be purchased with a credit card when requesting support assistance from MBS.
- Contact – You can contact our support professionals and utilise the 5-Pack of Per-Incident Support at 13 16 30.
- Pricing –
Customer not in a Service Plan |
Customer in a Service Plan (FPP or SA) |
||
Per Incident |
5 Incidents Pack |
Per Incident |
5 Incidents Pack |
AUD $210 |
AUD $825 |
AUD $175 |
AUD $685 |
Regards, Ross
Microsoft Appoints Nadella to Lead Microsoft Business Solutions
Microsoft PressPass spoke with Microsoft Business Division President Jeff Raikes and Satya Nadella about the transfer of leadership, how
Burgum’s role will evolve, and the direction of MBS. To read the interview, follow this link: http://www.microsoft.com/presspass/features/2006/sep06/09-12MBSRaikesNadella.mspx
Regards, Ross
Status Report on Microsoft Dynamics CRM 3.0 (Gartner, Aug. 17, 2006)
I wanted to draw your attention to a recent report published by Brian Prentice of Gartner (www.gartner.com) that provides their independent assessment of Microsoft Dynamics CRM 3.0. The report, entitled "Status Report on Microsoft Dynamics CRM 3.0", August 2006, discusses its first year on the market. You can view the report on the Gartner web site at this location: mediaproducts.gartner.com/reprints/microsoft/article9/article9.html
Regards, Ross
New Mobile Client “CRM Mobile Express for Microsoft CRM 3.0” is Available
CRM Mobile Express for Microsoft Dynamics CRM 3.0 is a shared-source initiative from Microsoft that offers a lightweight, mobile browser client for viewing and editing data in Microsoft Dynamics CRM 3.0. It allows you to manage Sales, Service and Marketing information from your Windows Mobile, Smartphone and HTML 4.0 compatible devices (most mobile phones)! CRM Mobile Express for Microsoft CRM also includes a Microsoft Dynamics CRM 3.0 Administration Console that can be used to customise your mobile data objects – such as adding custom CRM entities. This community project comes complete with three documents – an Installation guide, a User guide and a Developer guide, as well as the application source code for both the CRM Mobile Express Client and Administration Console applications.
The key benefits of CRM Mobile Express are:
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REAL-TIME ACCESS TO CUSTOMER INFORMATION
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FULL SALES, MARKETING, AND CUSTOMER SERVICE FUNCTIONALITY
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WORKS WITH ANY WEB-ENABLED PHONE OR DEVICE
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EASY TO USE
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EASY TO MANAGE
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EASY TO CONFIGURE
Download it today from:
http://www.gotdotnet.com/codegallery/codegallery.aspx?id=8e65fc13-4073-406c-879c-442faf78f2c8
Regards, Ross