Initiative protects customers’ technology investments, delivering increased road-map visibility, industry-leading product support and customer financing programs.
COPENHAGEN, Denmark — Oct. 24, 2007 — Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and partners worldwide at Convergence 2007 Copenhagen, the premier Microsoft Dynamics customer event.
Under this initiative, the company provides Microsoft Dynamics customers around the world with industry-leading visibility, influence and control over their Microsoft Dynamics ERP and Microsoft Dynamics CRM solutions. Business Ready Customer Care provides customers with reassuring insight into upcoming product innovations, product support extended beyond industry practices, and new financing programs that extend the reach of Microsoft Dynamics solutions to small and midsize companies and enterprises around the world.
Business Ready Customer Care — as exemplified through extended product support and a single Premier Support contract for all Microsoft products — demonstrates that Microsoft understands what customers need to manage their IT infrastructure and plan ahead.
Microsoft will provide ongoing road-map visibility through comprehensive statements of direction that give insight into the planned product innovations at least 12 to 18 months in advance of the next version release for Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL and Microsoft Dynamics Retail Management Solution product lines. While most business management software companies typically provide statements of direction (SODs) to large enterprises, Microsoft goes beyond industry practices by delivering them to other customers, including those in the midmarket segment. Learning about future technology innovations in advance, customers and partners can more efficiently manage their infrastructure and undertake product and IT planning with greater foresight.
Microsoft will extend its Support Lifecycle policy for the Microsoft CRM, ERP and Retail Management Solution product lines. With Extended Support, Microsoft Dynamics customers will receive an additional five years of product support beyond the current five years offered for Mainstream Support. This total of 10 years minimum product support exceeds industry practices that business management software vendors have typically offered to midsize companies. By raising the bar with these additional years of support, Microsoft is providing customers with increased flexibility to either keep their existing products or upgrade as they desire.
FULL PRESS RELEASE is here:
My friend John at Australian ISV Brookstone Technologies dropped me a note about their add on products for Microsoft Dynamics CRM. I thought many of you may be interested too, so here is the information. Thanks John!
Here is an update on Brookstone Technologies Extension Modules for Dynamics CRM.
We have four available now:
- Project Manager and Time Tracker Time Sheet Entries
- Employee Manager and Leave Tracker Leave Applications
- Policies and Procedures (ISO9000 compliant)
- Customer Care (Help Desk or Complaints Management System)
They have all been designed as custom entities, so they can be customised by business partners just like Microsoft Dynamics CRM.
The web site is here:
The Web based Leave Tracker can be accessed here:
The Web based Time Tracker can be accessed here:
Regards, John Stockbridge, Brookstone Technologies Pty Limited
At the Convergence 2007 Copenhagen customer event today, leading hosting firms from around the world committed to delivering on-demand customer relationship management (CRM) solutions based on Microsoft Dynamics™ CRM 4.0, formerly code-named “Titan,” due out later this year.
Partners who announced building new on-demand solutions on Microsoft Dynamics CRM included JayThom Pty Ltd., a hosted and on-premise Microsoft Dynamics CRM provider here in Australia. These new partners join an extensive range of existing partners around the world that deliver on-demand solutions for Microsoft Dynamics CRM.
Microsoft Corp. also announced that it plans to lower the subscription licensing fees paid by its global hosting partners for Microsoft Dynamics CRM by approximately 40 percent. The lower licensing fees enable Microsoft’s hosting partners to invest more in building out their CRM offerings and growing their customer base. This price reduction is consistent with Microsoft’s long-standing strategy to deliver more affordable CRM technology through on-premise and partner-hosted deployments as well as the new Microsoft Dynamics CRM Live service.
The full release can be read online here:
Would you like to understand the fundamentals of Microsoft product and program licensing for customers in the five to 250 desktop range? Then this event is for you. It is on November 15th in our Sydney offices.
Upon completion, you will be able to recommend the right licence for the right product to the right customer, with confidence. Click here to find out more and to register.
Today I got mess around with CRM 4.0 (a.k.a Titan) for a few minutes. The UI has a nice upgraded feel. The server I was accessing was in the US and I was in Sydney and the web client performed very well.
Below is a screen shot showing a list of entities. This isn’t all of them, but some of you may notice some new ones.
If you have an area of the product you’re keen to see, drop me an email at rossd at microsoft dot com and I’ll see what I can do to post it back here for you.
Attention Australian Microsoft Dynamics CRM Partners. You are invited to an exclusive Microsoft Dynamics CRM 4.0 partner readiness event in November.
This one-day event will provide Microsoft Dynamics CRM partners a deeper understanding about Microsoft Dynamics CRM 4.0. Partners will learn how to successfully position, market, and sell the value of the Microsoft Dynamics CRM 4.0 solution to customers.
Space is strictly limited. Reserve your place at the event today!
- Sydney – Monday, 19th November, 2007
- Business Track (sales and marketing staff)
- Technical Track (implementer, developer or pre-sales technical consultants)
- Melbourne – Tuesday, 20th November 2007
Take this opportunity to learn from guest speakers from the U.S. product team about the enhanced functionality and market opportunity and be ready to help your customers take advantage of this innovative customer relationship management solution.
With sessions for both technical and business roles within the partner business, this event is designed to accelerate your Microsoft Dynamics CRM business by building competency with process, technical, sales, and marketing.
There is a new preview of Microsoft Dynamics CRM 4.0 leveraging beta code in a Virtual PC (VPC) image. Designed for demonstration purposes only, this image has been released for partners to preview and gain familiarity with the upcoming Microsoft Dynamics CRM release.
This VPC image is based on the CTP3 Beta Release of Microsoft Dynamics CRM 4.0. Certified CRM partners can go to the Microsoft Dynamics PartnerSource web site and log in and find complete instructions on this demonstration resource at this page: https://mbs.microsoft.com/partnersource/products/mscrm/newsevents/news/CRM4VirtualPCImageCTP3Beta.htm