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Archive for May, 2010

RELEASED: Partner Relationship Management (PRM) Accelerator for Microsoft Dynamics CRM

May 27, 2010 1 comment

http://prm.codeplex.com/

The Partner Relationship Management (PRM) Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralised Web portal, as well as extend this integration to automate additional business processes.

The accelerator installation package contains all source code, customisations, workflows and documentation.

Please note that this is R2 of the PRM Accelerator – there are a number of new capabilities which are detailed in the documentation. There are also various videos around functionality, installation and configuration which will be posted over the coming weeks.

Please visit the Accelerator site on Codeplex at the link above.

Cheers, Ross

Sydney CRM Usergroup – Tuesday 25 may 2010

May 24, 2010 Leave a comment

Update from Catherine Eibner… The next Sydney User Group meeting is Tomorrow – commencing at 6pm at the Microsoft office in North Ryde.

In addition to general News, Announcements and Product updates, the major topics for the evening will be:

  • Convergence 2010:
    • What is it; What happened and what does it mean for CRM
  • Updated CRM ‘Statement of Direction’
  • Introduction to the ‘Customer Care Accelerator’

Register at https://crmusergroupsydney.leads.dynamicssite.com/CRMUserGroup.aspx

Cheers, Ross

New White Paper: Relational Productivity Applications

May 20, 2010 Leave a comment

Leveraging Microsoft Dynamics CRM and SharePoint for Enhanced Business Impact

ABSTRACT: The paper lays out an approach for using a combination of Microsoft Office SharePoint Server 2007 platform and the xRM application framework of Microsoft Dynamics CRM to address today’s great business challenge: how to be more customised, more rapid, and more engaged with the client while still driving down transaction costs and associated overheads.

WHO SHOULD READ: Business and Technical Decision Makers, System Integrators [SIs], Independent Software Vendors [ISVs], Application Development leads, Enterprise Architects.

DOWNLOAD: http://cid-4d66c5ae1389f5d8.office.live.com/self.aspx/Public/Dynamics%20CRM%204.0%20information/XRM/MS%5E_Dynamics%5E_CRM%5E_SharePoint%5E_and%5E_xRM%5E_FINAL.pdf

Cheers, Ross

I’m on Twitter Too Now!

May 20, 2010 Leave a comment

You can see my Twitter page at: http://twitter.com/rossdembecki 

If you use Twitter, you can follow me, I’m simply rossdembecki

Cheers, Ross

Categories: Hobbies

New White Paper: Maximise the Value of your Custom Business Applications with Microsoft Dynamics CRM

May 20, 2010 Leave a comment
ABSTRACT: The xRM application framework of the Microsoft Dynamics CRM offering is designed to help organisations meet their LOB application requirements more economically than traditional approaches by providing rapid application development, a high degree of flexibility, and consolidated systems management. This paper examines how customers and partners are using xRM to drive business success.

WHO SHOULD READ: Business and Technical Decision Makers, System Integrators [SIs], Independent Software Vendors [ISVs], Application Development leads, Enterprise Architects.

DOWNLOAD: http://cid-4d66c5ae1389f5d8.office.live.com/self.aspx/Public/Dynamics%20CRM%204.0%20information/XRM/MS%5E_Dynamics%5E_CRM%5E_Maximize%5E_value%5E_with%5E_xRM%5E_FINAL.pdf

Cheers, Ross

New Dynamics CRM White Paper: The xRM Advantage for Solution Builders

May 20, 2010 Leave a comment

ABSTRACT: Solution builders—the people and organisations that use software to create custom solutions to business problems face increasing expectations that they will be agents of IT savings in addition to serving as trusted, strategic partners for corporate success. This paper will examine the ways that application platform choices can drive the success of the solution builder as a value-added strategic partner, with particular focus on the capabilities of the Microsoft Dynamics CRM xRM application framework.

WHO SHOULD READ: Business and Technical Decision Makers, System Integrators [SIs], Independent Software Vendors [ISVs], Application Development leads, Enterprise Architects.

DOWNLOAD: http://cid-4d66c5ae1389f5d8.office.live.com/self.aspx/Public/Dynamics%20CRM%204.0%20information/XRM/MS%5E_Dynamics%5E_CRM%5E_xRM%5E_for%5E_Solution%5E_Builders%5E_FINAL.pdf

Cheers, Ross
Twitter: rossd_crm

Baw Baw Serving its Citizens Well

May 20, 2010 Leave a comment

At least according to the Australian publication Local Government Focus (Australia’s National Local Government Newspaper Online). Their article, at http://www.lgfocus.aus.net/index.php?view=editions/2010/may/bawbaw.php goes on to explain that the Dynamics CRM based project that Microsoft Certified Partner, JayThom, deployed provides the Baw Baw Shire Council with their own Citizen Service Platform, which the council and JayThom call “CouncilRM”.

More information on CouncilRM is available here: http://www.jaythom.com.au/crm/CouncilRM.aspx 

Cheers, Ross