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Archive for July, 2009

Dynamics CRM at Tech Ed Australia

July 20, 2009 Leave a comment

Tech Ed Australia is being held on The Gold Coast 8-11th of September this year. Microsoft Dynamics enhances all lines of business in your organisation and delivers exceptional benefits. Come to Tech Ed Australia and hear how to deploy, enhance and leverage Microsoft Dynamics CRM and integrate it with Line of Business Applications through the extensive services interfaces provided.

The great news is that we now have fantastic Dynamics Break Out Sessions locked in for this years conference. Read on for the details…

Building and Integrating BI and Analytics into CRM

The need for wealth management solutions has increased dramatically-particularly with individuals who are interested in retirement planning, distribution, and wealth transfer as they near retirement within 2-10 years • Changing demographics require further strengthening of customer ties to increase profitability • Must track up-to-the-minute interactions to arm financial advisers with a full client history, including the customer’s financial and risk background as well as risk assessment and asset/investment tracking, so it takes less time to pinpoint investment opportunities. Microsoft Dynamics CRM and the Microsoft BI platform offer a unique platform to build such a solution or any that require together: – Improved decision making with the enhanced insight from powerful analytic tools – A 360° client view-with up-to-date, complete histories . This session will demonstrate how to integrate Analytics into a Microsoft Dynamics CRM solution.

Building Silverlight applications for Microsoft Dynamics CRM

This will be a two part session, starts with a technical deep coding dive on the integration of Microsoft Dynamics CRM and Silverlight (300 level), exploring different ways of integrating these two pieces of technologies, picking up some tips, tricks and gotchas along the way. Following on the second part of the session which is demo’ing some real world examples of building Silverlight applications on top of their LOB xRM implementations to improve user experience, company efficiency, user productivity.

Build xRM line of business applications.

xRM is becoming a new buzzword – it refers to ‘anything’ Relationship Management. Microsoft’s CRM product provides ‘out of the box’ CRM functionality – but it is more than that – it is an ‘application platform’. Traditionally if we have been asked to develop a line of business application we would have more than likely jumped into a custom development project using Visual Studio and started building from the ground up; or even turned to Microsoft Access depending upon the requirement. This session will show you how you can use Microsoft Dynamics CRM as a business application platform to rapidly build and deploy a wide range of custom business applications. As a tool to build line of business applications, learn how quickly data schemas can be modelled, user interfaces designed and business processes automated, thereby optimising productivity, reducing costs and increasing agility across your business and IT organisation.

Dyanmics CRM and a Line of Business Platform

In this demo heavy session we’ll discuss how Dynamics CRM can be used with the broad Microsoft platform to deliver rich line of business experiences. We will look at how rich User eXperiences can be built with WPF, Silverlight and Office as well as how we can achieve exciting new functionality by integrating with technologies such as Office Communications Server and the forthcoming Azure Services platform.

Windows Azure + SSIS + CRM = It’s a bit cloudy down here

Windows Azure is Microsoft’s initiative for cloud computing. It’s an application platform in the cloud that allows applications to be hosted and run at Microsoft datacenters based on Windows Azure Hyper-V (Windows Server 2008) to provide virtualization services. The Azure Services Platform provides an API built on REST, HTTP and XML. This session will showcase the following:

  1. An overview of Windows Azure
  2. Microsoft Online Services (emphasis on Dynamics CRM Online)
  3. Federated Identity Model – Microsoft Services Connector
  4. Consume a service in the cloud through SSIS and pushing information into Dynamics CRM
  5. Creating an Azure service based on Dynamics CRM and consume it from Linux

In addition….

There will also be a great range of Dynamics CRM related Chalk Talks & Birds of a Feather sessions. So if you are in any way involved in or interested in Dynamics CRM  development – make sure you Register soon before we sell out & come along to Tech Ed!! (of course there is also the added bonus of a Netbook preloaded with Windows 7 for all paying attendees!)

There are going to be a number of members of the Dynamics community attending so a great chance to meet & greet the Dynamics MVP’s and the Microsoft Dynamics Team.

Cheers, Ross

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Information about CRM 5

July 17, 2009 Leave a comment

Microsoft’s GM of Dynamics CRM, Brad Wilson has discussed some details of the next major release at the Microsoft Worldwide Partner Conference this week. According to Brad, Dynamics CRM 5.0 will sport improvements in the user interface and data visualisation features, enhanced sales and marketing capabilities, and tighter integration with Microsoft’s SharePoint Server collaboration platform.

The full article can be read on the ChannelWeb news site at http://www.crn.com/software/218500733

Cheers, Ross

Microsoft Dynamics CRM Passes 1 Million User Mark and Expands xRM Initiative

July 14, 2009 2 comments

Today at the Microsoft Worldwide Partner Conference 2009, Microsoft announced that we have passed the 1 million user mark for Microsoft Dynamics CRM. Customers and partners worldwide are taking advantage of the power of choice, and deploying fast, flexible and affordable CRM and xRM solutions across on-premise, partner-hosted and CRM Online deployment models.

In addition, Microsoft unveiled new sales and marketing programs for xRM, the new development platform for building sophisticated relationship-tracking applications. With new platform licensing options and close alignment with Microsoft SQL Server, Microsoft SharePoint technologies and other Microsoft solutions, organisations can now leverage xRM to create mission-critical applications that run on-premise or on-demand, reducing application development time and cost.

Full details on Microsoft PressPass:

http://www.microsoft.com/presspass/press/2009/jul09/07-13xRMInitiativePR.mspx

Cheers, Ross

Mobile Express for Microsoft Dynamics CRM Now Available

July 10, 2009 Leave a comment

Mobile Express for Microsoft Dynamics CRM 4.0 extends the standard toolset of Microsoft Dynamics CRM to any mobile browser for online data access. The release is

  • Compatible with any HTML device
  • Browser independent
  • Managed with metadata
  • Delivers information in a dynamics, role-based UI

Mobile Express for Microsoft Dynamics CRM 4.0 is an important part of the Power of Choice message Microsoft Dynamics CRM offers customers and is ideal for mobile scenarios in businesses with always connected environments, high speed networks and occasional access, and broad CRM usage.

This release has been built, tested, and now is supported by Microsoft. Download it from here:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=f592ec6c-f412-4fd5-9a80-cd3bcbd26d8b

Cheers, Ross

Microsoft Dynamics CRM Announces New Solution Accelerators

July 10, 2009 Leave a comment

Three new CRM Accelerators for Microsoft Dynamics CRM have been announced by Microsoft. They help organisations reduce costs and establish business insight across social networks, channel-centric organisations and Web interaction channels.

As with all CRM Accelerators, they are available at no additional cost to current Microsoft Dynamics CRM customers and partners. These solutions can be deployed as packaged extensions to Microsoft Dynamics CRM, or used to help develop new solutions — allowing organisations to help improve the time to value in tailoring Microsoft Dynamics CRM to their business needs.

The new CRM Accelerators will be made available shortly. Microsoft Dynamics CRM customers and partners can download each of these solutions from http://www.codeplex.com/crmaccelerators once available. About the new Accelerators…

    Social Networking Accelerator

    This allows business professionals to monitor and analyse customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter; other networks will be introduced in future releases. The Social Networking Accelerator can be viewed online at http://crm.dynamics.com.

    Partner Relationship Management (PRM) Accelerator

    This Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralized Web portal, as well as extend this integration to automate additional business processes.

    Portal Integration Accelerator

    With this you can easily connects Microsoft Dynamics CRM to an organisation’s Web experience. With this added capability, a business analyst can use point-and-click configuration — as opposed to Web development — to rapidly extend to the Internet any business process and drive costs out of everyday business interactions.

The new CRM Accelerators will be made available in the next few weeks. Microsoft Dynamics CRM customers and partners can download each of these solutions from http://crm.dynamics.com. To date, CRM Accelerators have exceeded 50,000 downloads to drive new customer value and partner innovation with Microsoft Dynamics CRM.

Cheers, Ross

ZDNet Australia Publishes CRM Product Roundup

July 9, 2009 Leave a comment

Microsoft Dynamics CRM 4.0 was evaluated in a newly published roundup of CRM suites from various vendors. It was a hands-on evaluation where the journalist used an Australian partner hosted implementation of Dynamics CRM. The full CRM suite roundup is here:

http://www.zdnet.com.au/insight/software/soa/The-best-CRM-suite-is-/0,139023769,339297313,00.htm

In conclusion the review states that in terms of rapid deployment and ease of set-up Dynamics CRM is a strong solution and that for Microsoft-dominated environments, Dynamics CRM should be the first consideration. Check it out yourself, you can also learn a thing or two about a variety of other CRM products available in the Australian market.

Thanks to Brett Yorgey and the team at JayThom for kindly provisioning the Dynamics CRM instance for ZDNet Australia to evaluate.

Cheers, Ross

Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available

July 7, 2009 Leave a comment

Microsoft has released Update Rollup 5 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Pack, and Microsoft Dynamics CRM 4.0 E-mail Router.

For more information about this release, see Microsoft Knowledge Base article 970141 at:
http://support.microsoft.com/default.aspx?kbid=970141

To maintain parity between the the application components of Microsoft Dynamics CRM 4.0, this update rollup includes packages for each of the above.

Cheers, Ross