I’ve had a blast developing this Blog and serving the Australian community of Dynamics CRM enthusiasts. Life-to-date this Blog has had over 20K page views. So thanks! I’ve also enjoyed the years I have had working at Microsoft Australia. I recently left Microsoft Australia and have joined a leading Dynamics CRM ISV, CWR Mobility, to start their Asia Pacific operations. Full details of that news is here. I really look forward to that challenge. The exciting thing is that it allows me to stay involved with the growing world of Microsoft Dynamics CRM in Australia and across the region.
I have added Craig Steere, Microsoft Dynamics CRM Technical Specialist at Microsoft Australia as a co-owner to this Blog. He will keep us informed on important and relevant information about Dynamics CRM. Details are on the About page. You can follow Craig on Twitter as he operates the new Microsoft Dynamics CRM in Australia Twitter account, http://twitter.com/msdyncrmau.
Thanks for your support, readership, comments, etc.
Farewell, but not goodbye!
Microsoft has delivered significant innovation and value in customer relationship management (CRM) software over a number of years now. Earlier this year Microsoft released Microsoft Dynamics CRM 2011, a flexible CRM solution that provides the power of productivity through familiar, intelligent, and connected experiences for organisations of all sizes worldwide.
At the end of August Microsoft released a new "Release Preview Guide" that outlines the next wave of Microsoft Dynamics CRM innovation to be released soon and known as the "Q4 2011 Service Update".
The upcoming Q4 2011 Service Update represents the first release in Microsoft’s new program where additional capabilities for Microsoft Dynamics CRM (both cloud and on-premises) are delivered approximately twice yearly with releases targeted for the 2nd and 4th quarter of each calendar year. The functionality detailed in the guide is completely optional for all customers depending on their business needs.
Quick Summary of New Capabilities in Q4 2011 Service Update
- Unified Office 365 Experience: Microsoft Dynamics CRM Online will begin the process of transitioning customers to a common administration, billing and provisioning platform which Office 365 customers use today.
- Enterprise Cloud – Identity Federation: more options to control user access with single sign-on via Active Directory.
- Enterprise Cloud – Enhanced Disaster Recovery: Investments in additional data centre capacity across the regions and the ability for system fail-over to occur across data centres within a region (e.g. Europe, Asia, Americas).
- Feature Enhancements:
- Dialogs – extended to support lookups, dates and generate dynamic hyperlinks
- Business Intelligence – configure multi-series charts and new chart designer features and new chart types
- Extended de-duplication rule processing – more configuration and duplicate assessment rules.
- Social Investments: Wave 1 of several waves of social technology innovation. This release will deliver Activity Feeds which simplify collaboration across internal communities. Additionally a new mobile client for Activity Feeds will debut and runs on Windows Phone.
I encourage you to read the whitepaper to preview new capabilities in Microsoft Dynamics CRM that will provide value for our customers around the world. The Microsoft Dynamics CRM Team and I believe you’ll agree that Microsoft Dynamics CRM is well-positioned to provide tremendous value to organisations of all sizes and industries going forward.
iDcrm is a mobile CRM application that provides users with an off-line access to Microsoft Dynamics CRM. The application give full access to the Accounts, Contacts, Opportunities, Activities and any other entity, including custom entities that you have in Microsoft Dynamics CRM.
Check out the vendors web site: http://www.numenes.com/en/Home.html
They have screen shots and demo videos so you can see how the product works. Nothing to install on the server, just an application you install onto the iPhone. Another mobile option to go along with the CRM Mobile Express thin HTML solution Microsoft released earlier this year. Check it out, and if you like it, let me know (since I don’t use an iPhone).
TenDigits Unveils New Version of “MobileAccess for Microsoft Dynamics CRM 4.0” to Support BlackBerry and Windows Mobile Devices
From a TenDigits press release:
Orlando, Florida, USA, March 11, 2008 — TenDigits Software, a leading provider of mobility solutions for Microsoft Dynamics CRM, today announces the release of MobileAccess v4.0. Now organisations can access and use MobileAccess for Dynamics CRM 4.0 via Research in Motion and Windows Mobile supported devices, making this the only complete mobility solution for Microsoft Dynamics CRM across the two leading categories of smartphones.
MobileAccess enables organisations that have deployed Microsoft Dynamics CRM to increase the productivity of their mobile users by allowing them anywhere and any time access to CRM whilst online or offline. Its use within sales and service organizations benefit them by increasing sales effectiveness, field staff productivity and CRM user adoption.
MobileAccess v4.0 brings significant enhancements in support of Microsoft Dynamics CRM 4.0, such as multi-tenancy, multilingual user interface, and integrated web-based management console for easy administration. The new version also introduces advanced management capabilities for greater configuration and deployment flexibility. Customers can now choose a product tailored to their specific needs: Standard, Professional and Enterprise Editions that serve the unique requirements for companies of different sizes.
Full release here:
According to the developer, iEnterprises, these are the key benefits of their new solution:
- Mobile Edge for Microsoft Dynamics CRM is an easy and rapid way for you to get real-time access to information found on your Microsoft Dynamics CRM 3.0 Professional or Small Business editions on your RIM BlackBerry smartphones.
- Mobile Edge for Microsoft Dynamics CRM gives you the option of hosted, on premise or mixed deployment to suit your company’s needs. It’s a cost-effective open standards application based on Web Services. Pre-built, it quickly connects and extends your mission-critical enterprise data housed in Microsoft Dynamics CRM to the BlackBerry, while offering users remarkable flexibility and ease of use.
To help you understand this new mobility release the Microsoft Dynamics CRM product team has released the Microsoft CRM Mobile Express "Virtual PC Differentiation File". This file is to be used in conjunction with a clean version of the May 2006 Microsoft Dynamics CRM 3.0 VPC release, this VPC differentiation file will allow you to explore CRM Mobile Express in coordination with Microsoft Dynamics CRM 3.0 via one of three different mobile emulators.
The CRM Mobile Express VPC differentiation file is now available for download (it is 498 MB) via this the Microsoft Downloads site at this location:
CRM Mobile Express for Microsoft Dynamics CRM 3.0 is a shared-source initiative from Microsoft that offers a lightweight, mobile browser client for viewing and editing data in Microsoft Dynamics CRM 3.0. It allows you to manage Sales, Service and Marketing information from your Windows Mobile, Smartphone and HTML 4.0 compatible devices (most mobile phones)! CRM Mobile Express for Microsoft CRM also includes a Microsoft Dynamics CRM 3.0 Administration Console that can be used to customise your mobile data objects – such as adding custom CRM entities. This community project comes complete with three documents – an Installation guide, a User guide and a Developer guide, as well as the application source code for both the CRM Mobile Express Client and Administration Console applications.
The key benefits of CRM Mobile Express are:
REAL-TIME ACCESS TO CUSTOMER INFORMATION
FULL SALES, MARKETING, AND CUSTOMER SERVICE FUNCTIONALITY
WORKS WITH ANY WEB-ENABLED PHONE OR DEVICE
EASY TO USE
EASY TO MANAGE
EASY TO CONFIGURE
Download it today from: