Home > Microsoft CRM - Integration > Microsoft Dynamics CRM 3.0 Connector for Microsoft Dynamics GP

Microsoft Dynamics CRM 3.0 Connector for Microsoft Dynamics GP

Earlier this year Microsoft released the US only, English language release of the CRM/GP connector. Information regarding the GP Connector can be found here – http://www.microsoft.com/dynamics/crm/product/gpintegration.mspx
An International English release was expected in June, but before the team could finish the testing to provide this update, some issues with data handling were found in the original US English release. A solution is now in place to address the data handling issue; we’ve created hotfixes to resolve issues with default data-mapping between Microsoft CRM and Microsoft Dynamics GP. For a more detailed description, additional information is provided in Knowledge Base articles #923437 and #924581, searchable at http://support.microsoft.com.
We’re pleased to inform Australian partners and customers that the CRM/GP Connector is now available as an English language release (plus hotfixes) and, with the application of another hotfix, is now available for International English deployments. The Microsoft Dynamics CRM Connector for Microsoft Dynamics GP is now available via the Microsoft CRM Support Team (since you need to get the original release plus these hotfixes, we need you to request the bits from support).
To contact the Microsoft CRM Support Team, MBS Partners and Customers can place a request via http://mbs.microsoft.com/partnersource/support, http://mbs.microsoft.com/customersource/support, or by calling the correct local contact number from the following location: https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts.htm. For Australia, that number is 13 16 30.
MSDN or Microsoft Certified Partners can also access the team by phone or web; instructions on both are provided at http://support.microsoft.com.
Support hours vary by local region and for Australia are 07:00-20:00 AEST.

Regards, Ross
  1. Alex Vipov
    September 14, 2006 at 3:20 pm

    MS CRM Cisco IPCC Enterprise integration
    The e360crm http://www.e360crm.com )just released new product for MS CRM Dynamics 3.0 : Microsoft Dynamics CRM Cisco IPCC Enterprise Connector. This application enables small and medium-sized businesses or empowered branch offices to fully tap the potential of both Microsoft and Cisco to provide a complete CRM solution. Its advanced feature set includes:- Legacy IPCC interface- Screen pop on incoming call- Supports click-to-dial feature from a Microsoft Dynamics CRM 3.0 contact record- Captures incoming and outgoing call information, including calling number, called number, and call start and end times. – Easily creates a new Microsoft Dynamics CRM 3.0 customer record and call activity for it when a new customer call arrives (this feature may be adjusted with the help of a configuration file)- Screen pop from click to dial calls-  Tracking time duration- Easily create a new CRM record- Automatically call record and attach it to the MS CRM contact record.- The Agent has possibility catch any number from any type of documents, such as PDF, txt, word, excel and other, and automatically call through ICM.
    Microsoft Dynamics CRM Cisco IPCC Enterprise Connector has been successfully implemented in the Raiffeisenbank Ukraine.
    More info: http://www.e360crm.com

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