In April Microsoft announced the availability of the new Microsoft Dynamics CRM 4.0 Virtual PC image. This image is time-sensitive and will stop running on August 12, 2010. The Virtual PC image of Microsoft Dynamics CRM 4.0 enables you to demonstrate the features of Microsoft Dynamics CRM 4.0 using a single PC or laptop computer. Components of the Virtual PC image include the following:
- Large demo data set
- Updated Marketing, Sales and Service scripts that embed new analytics and accelerator capabilities
- Accelerator data sets
- Demo Tools and Analytics
- Microsoft Dynamics CRM 4.0 List Web Part
- Accelerators for Microsoft Dynamics CRM 4.0
- Microsoft SQL Server 2008 Enterprise Edition
- Microsoft SQL Server 2008 Data Mining Add-Ins for Office 2007
- Microsoft Windows Internet Explorer 8
- Microsoft Office Communications Server 2007 and R2 Client
- Microsoft Office System 2007
- Microsoft Office PerformancePoint Server 2007
The new Microsoft Dynamics CRM 4.0 Virtual PC image can be downloaded from MBS PartnerSource at:
A new Australian case study has been published highlighting how Microsoft Dynamics CRM 4.0 is being used an "xRM platform" to deliver a customised business solution to assist a college to track their students as they progress through various vocational work experiences.
The Australian Technical College – Perth South, is an independent vocational training secondary college. It prepares Year 11 and 12 apprentices for the Western Australian Certificate of Education while placing them in local industry where they learn in-demand skills.
The college had difficulty keeping track of students’ contact details and performance as they rotated between the college campus and local apprenticeships.
By using Microsoft Dynamics CRM 4.0 as a relational database, the college collated all placement data against each student’s name, and was able to track the progress and success of apprenticeships. This helped ensure students learned skills that offered them the best chance of success.
· Rapid implementation
· Ease of use and configuration
· Better performance reporting
· Improved tracking and analysis
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Microsoft Dynamics CRM
Further and Continuing Education
Complete Case Study
XRM – Using Microsoft Dynamics CRM to Build and Deliver Many LOB Applications on a Single Platform with Shared Resources
XRM is a relatively new term to people following Microsoft Dynamics CRM.
So what is it?
XRM is for decision makers in organisations who face a wide variety of business application and process automation needs across business groups and departments. XRM is an application platform layer that accelerates the development of relational Line-of-Business applications and drives business results through an optimised infrastructure on the Microsoft Application Platform.
Unlike other software and/or services alternatives, XRM helps IT build, deploy and manage multiple LOB applications, reducing significant infrastructure, resource, and business IP duplication. XRM-based applications are unlike packaged applications in that they can be customised to fit highly specialised needs and unlike custom built applications in that they can be deployed rapidly and cost-effectively. XRM LOB applications work like, and with, other familiar Microsoft technologies such as Microsoft Office, Microsoft Office SharePoint Server, and Microsoft Dynamics CRM.
Where can you hear more about it?
Recently I recorded a short interview on the topic and this has just been posted to Microsoft Australia’s Partner TV site. Check it out here:
Where can you see more about XRM?
For more information, please see the following resources:
- Visit my Windows Live Sky Drive for a marketing and sales guide, solution documents and screen shots
- XRM customer evidence quoted in an Australian case study:
- XRM customer evidence quoted in a NZ case study:
- XRM in a CRM book excerpt for developers: http://rc.crm.dynamics.com/rc/regcont/en_us/OP/articles/ch3_XRM_dev_SBSbook.aspx
As of 1 May, 2009 customers have a wider choice and can buy stand-alone Microsoft Dynamics CRM via the Dynamics Price List (DPL), without the earlier ERP pre-requisites. Microsoft continues to sell Microsoft Dynamics CRM primarily via Volume Licensing, but by broadening the offer to sell CRM as a stand-alone via DPL, Microsoft aims at increasing the flexibility for customers and partners in how they acquire these licenses. In order to determine when this may be a suitable model for CRM deals you are working on we recommend that partners get familiar with the details.
For details, refer to the following:
A few highlights are worth calling out:
- There is a cap of 200 seats per CRM customer under the DPL.
- Standard Microsoft Solution Provider Agreement (SPA) rules apply to margin.
- Microsoft Dynamics CRM pricing remains unchanged through the DPL.
- CRM Software Advisor fees do not apply to Microsoft Dynamics CRM licenses sold through DPL.