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Archive for November, 2006

RELEASED – Microsoft Dynamics CRM Connector for Microsoft Dynamics GP Supporting International English

November 30, 2006 Leave a comment

With the combined power of Microsoft Dynamics CRM and Microsoft Dynamics GP, companies realise cost savings and greater ROI through technology systems designed to work together. An integrated Microsoft CRM and Microsoft Dynamics GP solution increases consistency and accuracy in billing and forecasting, streamlines operational costs and processes by eliminating redundancies, and promotes increased organisational efficiencies that deliver strategic business impact.

The Microsoft CRM Connector for Microsoft Dynamics GP includes key data mapping for accounts, contacts, product catalogues, orders, and prices. Customer information integrates bi-directionally, with account and contact information in Microsoft CRM mapping to customer fields in Microsoft Dynamics GP.

The integration automates key business processes such as sales order processing, credit check and inventory status, and estimated date of shipment and delivery. Such integration streamlines business processes to maximise efficiency and reduce human error. Working within Microsoft Outlook, employees gain a complete view of customer information and are freed from the time-consuming task of re-entering information that another department has already captured.

Key Benefits:

  • Up-to-Date Access to Customer Information
  • Enhanced Customer Relationships
  • Faster Decision-Making
  • Lower Costs of Ownership

The re-released version of Microsoft Dynamics CRM Connector for Microsoft Dynamics GP is available now for download. Partners can go to this PartnerSource page and customers please go to this CustomerSource page:

NOTE:  The PartnerSource and CustomerSource sites require an approved username and password to access.

TO LEARN MORE ABOUT MICROSOFT DYNAMICS CRM CONNECTOR FOR MICROSOFT DYNAMICS GP:

http://www.microsoft.com/dynamics/crm/product/gpintegration.mspx

Regards, Ross

Announcing the availability of a new on demand hosted Dynamics CRM Demo

November 24, 2006 Leave a comment

The demo is a fully operational hosted CRM environment for partners and end-user prospects to easily evaluate Microsoft Dynamics CRM 3.0. A great way to “try before you buy”.

In addition to being able to create 30-day trial accounts, visitors have access to:

  • A self-running demo targeting business users
  • A self-running demo highlighting key admin features and functionality
  • A self-running demo highlighting Service Provider edition solution components
  • Links to: how to buy information, demo instructions and support, and Dynamics CRM site

Take a look at the free online demo:

www.solutiondemo.net/demodynamics

Regards, Ross

Cisco Unified CRM Connector Available Allowing SMBs to Deliver Superior Customer Service

November 8, 2006 Leave a comment
 
Integrated Cisco and Microsoft CRM Offering Translated with Extensive Partner Tools
 
AMSTERDAM, The Netherlands, November 1, 2006 – Cisco Systems®, Inc. today announced, with the support of Microsoft, that the Cisco® Unified CRM Connector 3.0 is now available in 20 languages.
 
The Cisco® Unified CRM Connector 3.0 is a customer relationship management (CRM) application tightly integrated with Microsoft Dynamics CRM 3.0. The solution helps small and medium-sized businesses (SMBs) quickly gain access to customer information on inbound and outbound calls, with a view to increasing operational efficiency and providing an improved customer experience.
 
The Cisco Unified CRM Connector 3.0 provides users with a complete view of the customer, including current and past purchases, sales information, order status, account relationships and billing information. Allowing companies to focus their entire operations on customers, the solution helps SMBs develop customer service excellence by providing all employees with access to caller data quickly and simply. This helps companies build stronger, more profitable relationships with their clients, increase competitiveness and minimise costs as part of long-term IT development.
 
Channel Partner Tool Launched in Local Languages
 
The newly translated Cisco Unified CRM Connector 3.0 is delivered through a unique alliance of Cisco and Microsoft SMB focused distribution partners. To assist these companies, Cisco has introduced the Fast Start programme. In collaboration, the two companies have introduced a comprehensive channel and partner self-service website to support the effective delivery of complete solutions to SMBs.
 
The Fast Start website includes self-service resources such as Cisco Unified CRM Connector 3.0 Flash demonstration, the Cisco and Microsoft partner locator, sales tools and demonstration script, the event-in-a-box and demand-generation campaign kit and end-user content. For more information on the Cisco Fast Start partner programme, visit www.ciscomicrosoftsmb.com.
 
 

New Version of Microsoft CRM for 2007 Microsoft Office System and Windows Vista Announced

November 7, 2006 Leave a comment

Microsoft delivers powerful new user experience for better sales, marketing and service and introduces new licensing options for Microsoft CRM.
 
MUNICH, Germany — Nov. 7, 2006 — Today at Convergence 2006 EMEA, Microsoft Corp. announced it will release a new version of Microsoft Dynamics™ CRM for the 2007 Microsoft® Office system and Windows Vista™ that enriches the user experience through enhanced productivity; data visualization; and communications, collaboration, and security features. Microsoft also announced that, in addition to being offered through Microsoft’s standard Volume Licensing program, Microsoft Dynamics CRM will be offered through the licensing model that is used with Microsoft Dynamics enterprise resource planning (ERP) products, making it simpler and more convenient for customers and partners to buy and deploy a full Microsoft Dynamics suite solution that spans customer relationship management (CRM), financial management and supply chain management.
 
Better Together With 2007 Microsoft Office System and Windows Vista
 
  • An enriched user experience based on the 2007 Microsoft Office system. The new release of Microsoft CRM picks up on the new Ribbon user experience of the 2007 Office release, and continues to enable users to access rich, roles-based CRM capabilities through Microsoft Office Outlook®, Microsoft Internet Explorer® and a broad range of mobile devices.
  • Richer data visualization with Microsoft Office Excel 2007. Rich data visualization and business intelligence enhancements to Microsoft Office Excel® 2007 enable better analysis and decision-making for CRM managers and users.
  • Desktop action and insight using Windows Vista gadgets. New Windows Vista gadgets allow Microsoft Dynamics CRM activities, analytics and alerts to be placed directly onto the desktop or home page.
  • Unified communications with Microsoft Exchange Server 2007. The new release of Microsoft CRM enables users to store voice-mail messages in Outlook and track them automatically in Microsoft Dynamics CRM.
  • Enhanced security with BitLocker Drive Encryption in Windows Vista. The new BitLocker™ capability in Windows Vista helps protect confidential CRM data on laptops from being accessed by unauthorized individuals.

Full Press Release Here:
http://www.microsoft.com/presspass/press/2006/nov06/11-06NewCRMPR.mspx

 
Cheers… Ross