Archive for September, 2009

Change in Process: Obtaining Media Kits for Open Volume Licensing

September 30, 2009 Leave a comment

Microsoft product media (DVDs/CDs) for products sold through Open Volume Licensing programs (like Dynamics CRM 4.0) can no longer be purchased from Australian distributors. Media kits can now be downloaded by following the appropriate links from your customers’ eOpen website. Physical media kits can still be purchased, but they must be ordered directly from Microsoft via the eOpen website. Upon request, the Australian distributors will send you a step-by-step guide on how to order the physical media kits from Microsoft.

Cheers, Ross


Dynamics CRM “V.Next” and Other Things You Should Now About Where Dynamics CRM is Going

September 21, 2009 Leave a comment

Microsoft has just released the latest incarnation of the Microsoft Dynamics CRM Statement of Direction.

Microsoft is bringing new innovations to customer relationship management (CRM) software with Microsoft Dynamics CRM. The Statement of Direction document outlines the future direction of Microsoft Dynamics CRM through to the next major release, Microsoft Dynamics CRM “V.Next” which is targeted for release in 2010. This document will be updated with further details periodically. The current release, Microsoft Dynamics CRM 4.0 was released in 2007 and delivers enhanced capabilities across sales, service and marketing.

The mission for Microsoft Dynamics CRM is to deliver software and services that enable extraordinary customer relationships with world-class business results. The Statement of Direction document is structured around the major areas of innovation over the next two years, namely Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online, xRM and Microsoft Dynamics CRM “V.Next”. The new edition of this document includes 5 pages on the topic of Microsoft Dynamics CRM “V.Next” including this screen shot.

Prototype Ribbon for Contact Form

It is now available to customers and partners on CustomerSource and PartnerSource respectively. I have also posted it to my CRM 4.0 Product Information repository on Windows Live SKyDrive. You can download it from here to review it now:

Cheers, Ross

Join The Australian Citizen Service Platform Community on Linked in

September 18, 2009 Leave a comment

Mike Heald from the Microsoft Australia Partner Group recently created a new subgroup for partners interested in working with Microsoft Australia on the Citizen Service Platform initiative. If you are on Linked in and you are working with Dynamics CRM and are interested in taking your efforts to Government, then consider joining the community!

I think you will be able to get to the subgroup from this link. Otherwise, hunt around Linked in with the information from the screen shot below.

Cheers, Ross

Support for Microsoft Dynamics CRM 4.0 on a Virtualised Computer

September 11, 2009 Leave a comment

We sometimes get asked about whether or not Microsoft Dynamics CRM 4.0 is supported in a virtualised operating environment. When CRM 4.0 first shipped it was not. But as time has gone by we have been able to test more scenarios and learn more about running an application in a virtualised environment. There is a very good KB article on our support site that covers our current position. In short, Microsoft Dynamics CRM 4.0 is supported on computers that run Windows Server 2008 Hyper-V in production systems. Additionally, Microsoft Dynamics CRM 4.0 supports virtualisation solutions from vendors who participate in the Microsoft Windows Server Virtualization Validation Program (SVVP). For more information about this program and about participating vendors, visit the following Windows Server Marketplace Web site:

The full KB article is Article ID# 957054. You can review it here:

We also recommend that you review the following Web sites before you decide whether to implement hardware virtualisation technologies in your data centre:

This information can also helpful when you plan a Microsoft Dynamics CRM 4.0 implementation. For example, the decision to deploy different server roles of Microsoft Dynamics CRM 4.0 to virtualised or non-virtualised environments is strongly dependent on your data centre implementation, management strategies, and available resources.

I hope this provides both clarity and insight. All the best with the planning of your next CRM project!

Cheers, Ross

Microsoft Dynamics xRM Partner Readiness Workshops – SYDNEY – October 15-16

September 9, 2009 3 comments

Demand for solutions built on the xRM platform are accelerating around the world. Customers and partners alike are harnessing the power of xRM to rapidly build relational line-of-business applications. Understanding the capabilities and value of xRM is critical to your success.

Attend a readiness event and learn how xRM can:

  • Secure the Microsoft application development and packaged application technology stacks
  • Neutralise competitive threats to core Microsoft technologies
  • Be sold into every organisation you talk to through multiple selling scenarios
  • Enable you to expand deeper and broader in every one of your customer accounts
  • Deliver exceptional business results and compelling ROI to your customers


These workshops are geared for any Microsoft partner interested in learning more about the selling and deploying on the xRM platform, including: existing Dynamics partners, Microsoft platform partners and ISVs. Microsoft partners who are involved in marketing, sales, pre-sales or support of xRM should not miss this training.

Seats are very limited. To avoid disappointment, register today!


15 October 2009


Microsoft Sydney Australia
1 Epping Road
North Ryde NSW 2113


$50 + GST per attendee (no travel discount available)
No Charge*
if your organisation is sending a representative(s) to attend the Technical Sales Track – please use Ticket Code:  xRM


Bryan Nielson, Director of Worldwide Product Marketing, Microsoft Dynamics CRM

Jon Farmer, Microsoft Dynamics CRM Lead, Asia



* Up to 2 free attendees per paid attendee of the Technical Track


15 – 16 October 2009


Microsoft Sydney Australia
1 Epping Road
North Ryde NSW 2113


$100 + GST per attendee
50% travel discount for inter-state attendees


Nikhil Hasija, Senior Product Manager, Microsoft Dynamics CRM, U.S.



We hope to see you at one of these great workshops designed to help you grow your Microsoft Dynamics business and capitalise on new opportunities.

Cheers, Ross

Now Available: Sales Performance International (SPI) Accelerator for Microsoft Dynamics CRM 4.0

September 8, 2009 Leave a comment

The Sales Performance International (SPI) accelerator for Microsoft Dynamics CRM 4.0 is for customers who have invested in or are looking to invest in the SPI Solution Selling® sales methodology and would like to leverage this investment through Microsoft Dynamics CRM. This accelerator provides advice and guidance for customers on their options for managing Solution Selling® through Microsoft Dynamics CRM. Customers and partners have two options when integrating Solution Selling® into their Microsoft Dynamics CRM system:

  • Basic Edition: provides a Solution Selling® template which can be downloaded at no cost.
  • Professional Edition: provides a more fully-featured application. NB: There is a charge for this solution.

Download the Sales Performance International Accelerator for Microsoft Dynamics CRM whitepaper.

Cheers, Ross