Archive

Archive for September, 2008

CodePlex site for Citizen Service Platform is Live

September 3, 2008 8 comments

The CodePlex site containing the CSP Templates is live at www.codeplex.com/csp so if you have an interest in providing CRM to the public sector, especially around case management solutions please download the templates and take a look.

CodePlex is Microsoft’s open source project hosting web site (more about CodePlex).

The Citizen Service Platform (CSP) project on CodePlex is designed to hold solutions built upon the Microsoft platform using SharePoint, Dynamics CRM and the Windows Live platform that can be used to help Local Governments meet the needs of their Citizens. The first downloadable template is now available and it is a "city portal template".

For more information on the CSP please have a look at http://www.microsoft.com/csp and http://www.citizenserviceplatform.com
This site is designed to hold the templates that we are distributing the course code for, allowing partners to either collaborate and help with the development, or just feedback to use on bugs and issues.

Cheers, Ross

CRM 4.0 Books To Boost Your Knowledge

September 2, 2008 6 comments

Microsoft Press has a great book available for CRM 4.0 and two more coming soon.

 

Working with Microsoft Dynamics CRM 4.0, Second Edition

Author
Pages
Disk
Level
Published
ISBN
Mike Snyder; Jim Steger (Sonoma Partners)
640
1 null
All Levels
27/02/2008
9780735623781
About the Book   Customize Microsoft Dynamics CRM for your business—with or without programming.
    Get a practical introduction to Microsoft Dynamics CRM—now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and can be delivered as an on-demand service. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications—including Microsoft Office Outlook®, Microsoft Office InfoPath®, and Microsoft SharePoint® Products and Technologies—this is one of the only books written for both developers and those who implement business solutions. This book includes sample data and code samples on the Web.

 Microsoft Dynamics CRM 4.0 Step by Step

Author
Pages
Disk
Level
Published
ISBN
Mike Snyder, Jim Steger, Kara O’Brien, and Brendan Landers
480
1 Companion CD(s)
Int/Adv
10/09/2008
9780735625761
About the Book   Your hands-on, step-by-step guide to learning the fundamentals of Microsoft Dynamics CRM 4.0
    The smart way to learn Microsoft Dynamics CRM 4.0—one step at a time! Work at your own pace through the easy-to-follow lessons and practice files on CD—and master the fundamentals for tracking customer communications, using e-mail templates for mass communication, reporting and data analysis tasks, and other essential topics. With STEP BY STEP, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction—building and practicing the skills you need, just when you need them!

 Programming Microsoft Dynamics® CRM 4.0

Author
Pages
Disk
Level
Published
ISBN
Jim Steger; Mike Snyder; Brad Bosak; Corey O’Brien; Philip Richardson
688
1 null
Int/Adv
15/10/2008
9780735625945
About the Book   Get expert guidance for programming Microsoft Dynamics CRM software to meet your business needs.
    Get hands-on and conceptual guidance for creating and adapting customer relationship management (CRM) solutions—direct from leading CRM consultants. This reference details design and coding practices that allow you to customize Microsoft Dynamics CRM 4.0 to meet specific business needs. Get expert insights on customization, integration, and extension; end-to-end solution designs from the product team; and numerous case studies that demonstrate how to customize Microsoft Dynamics CRM as a business solution. The book covers the major deployment options available: on-premise and partner-hosted.

To order these books from Microsoft Press in Australia, visit our site at www.mspress.com.au

The current list of CRM titles you can order in Australia is here.

Cheers, Ross

Categories: Books