Archive for February, 2010

City Council uses CRM to Improve Community Services

February 24, 2010 Leave a comment

Australian council, Wyndham City Council ( have deployed a new Microsoft Dynamics CRM system which has improved communications and bookings processes, so that it can offer a faster, more professional service to residents and customers. Read the full story at the Microsoft Case Study site:

Cheers, Ross


Australian CRM Partners: Check Your Profile is Correct

February 24, 2010 Leave a comment

Microsoft Australia has just completed a major refresh of the Microsoft Dynamics web site. As a part of this refresh, we have retired the static listing of Dynamics partners that has been a feature of the site for several years. When people click the “Find a Partner” link on any of the new site pages, they will end up on the Microsoft Dynamics Solution Finder page. It look like this:

If you are a Microsoft Dynamics CRM partner in Australia and would like to understand how to profile your solution(s) for the Microsoft Dynamics Solution Finder and the Solution Finder Map, then there is page on PartnerSource to explain the entire process. Click here to login to PartnerSource and learn all about it.

Cheers, Ross

Latest Tools from Microsoft for Dynamics CRM Partners to Showcase Value of CRM/xRM

February 23, 2010 Leave a comment

Just thought you should all be aware of the latest inventory of great virtual demo environments and tools to assist you in building deal winning, value building demonstrations to your prospects and customers. These are all accessible from the MBS PartnerSource site:

  • Microsoft Dynamics CRM 4.0 Virtual PC Image (April 2009) (16/02/2010)
    The Microsoft Dynamics CRM 4.0  Virtual PC image contains a full installation of Microsoft Dynamics CRM 4.0. You can download the Virtual PC image using the links on this page. 
  • Industry CRM VPCs and Scripts Now Available (1/02/2010)
    The Microsoft Dynamics CRM team is pleased to announce the availability of four new industry VPC images for Microsoft Dynamics CRM 4.0, and corresponding demo scripts. The new VPC images provide baseline demo capabilities. The images and scripts address very specific scenarios. Partners are strongly encouraged to use these resources as starting points in the creation of demos.
    • Public Sector – Scenario: Municipal government and citizen interaction
    • Financial Services – Scenario: Wealth management
    • Manufacturing – Scenario: High-tech sales, order configuration
    • Professional Services – Scenario: IT services
  • Microsoft Dynamics CRM Integrated Contact Center Demonstration VPC (28/01/2010)
    The Microsoft Dynamics CRM Integrated Contact Center Demonstration VPC has been released for Dynamics Partners to use. This VPC is built upon the April 2009 VPC and has significant features around a Contact Center including CTI Bar and Ribbon for Contact Agent.
  • Microsoft Dynamics xRM Demonstration Virtual Image (26/01/2010)
    The Microsoft Dynamics xRM Demonstration VPC is available for Partners to use and demonstrate to customers. It is built upon the Microsoft Dynamics CRM April 2009 VPC and contains three applications, Vendor Management, Facilities Management and Employee Management. These three applications demonstrate the capability of the Microsoft Dynamics CRM platform to serve the needs of more than Sales, Service and Marketing.

Cheers, Ross

CWR Mobile CRM 4.2

February 3, 2010 1 comment

CWR Mobility are proud to present the new release of CWR Mobile version 4.2 of their flagship product, a leading mobile solution for Microsoft Dynamics CRM 4.0 which is used by organisations worldwide including Danone, Nestlé, Hitachi and Sanofi Pasteur. One of the most important improvements is that BlackBerry and iPhone is now fully integrated with Microsoft Dynamics CRM.


According to CWR Mobility

“CWR Mobile CRM was already the most advanced mobile Dynamics CRM solution on Windows Mobile devices,” says Erik van Hoof, CEO of CWR Mobility. “But we want to give our customers the freedom of choice, so we built mobile CRM clients for BlackBerry and iPhone as well as an Express version which supports mobile web browsers. Today, CWR Mobile CRM is the only solution worldwide that brings the power of Dynamics CRM to Windows Mobile, BlackBerry and iPhone. All clients have full Dynamics CRM capabilities while having the look and feel of the device it runs on. Our new Express version also runs on Android, Palm Pre and any other internet enabled Smartphone.”

CWR Mobility is a Microsoft Gold Certified Partner, BlackBerry Alliance Member and member of the iPhone Enterprise Developer Program. CWR Mobile CRM 4.2 is available immediately via a global network of certified partners. The CWR Mobile CRM clients are also available on the Apple App Store, BlackBerry App World and Windows Mobile Marketplace.

Erik van Hoof: “We have built CWR Mobile CRM on the same pillars as Microsoft CRM: it fits your people, fits your business and fits your environment. Users want their information at their fingertips with a familiar user experience on every device. The business needs tools that support business processes in a flexible way and produce a short term ROI. And IT needs solutions that snap in easily with the existing Dynamics CRM infrastructure. In CWR Mobile CRM, we’ve got it all covered.”

Customer Quote:   Australian Field Service Company
"With Mobile CRM all of our techs have, in the palm of their hand, all of the information they need about a customer’s case."

If you want to receive more information or want to become a Partner, send an email to and she will contact you as soon as possible.

Cheers, Ross

Categories: Uncategorized

Talking about YouTube – Introduction to xRM. One Platform. Many Applications.

February 3, 2010 Leave a comment
Categories: Uncategorized