Archive for April, 2011

Power of Productivity and Convenience of Cloud

April 13, 2011 Leave a comment


A new document explaining the cloud service infrastructure Microsoft uses for Microsoft Dynamics CRM Online is now available. I have saved it as a PDF and posted it on my Windows Live Skydrive. Here is the link:

Microsoft is deeply committed to cloud computing and has made a multi-billion dollar investment in the infrastructure and tens of thousands of software engineers are working on cloud computing projects.

With the global release of Microsoft Dynamics CRM Online customers in 40 markets around the world can get comprehensive CRM capabilities delivered from world-class infrastructure with multi-level security. All this while preserving individual tenant administration, broad mobile device support and many features to support regulatory compliance.

The document covers the following topics:

  • Datacentre Facilities and Connectivity
  • Scalability and Performance
  • Security
  • System Monitoring
  • Release Cadence and Maintenance
  • Backup, Recovery and Data Management
  • Disaster Management and Business Continuity
  • Certifications, Audits and Compliance
    If you have ever heard a Microsoft person talk about Microsoft Dynamics CRM Online and they started babbling about scale groups and pods then this document is for you. It even includes my favourite diagram, enjoy.


    Regards, Ross

Twitter: @rossd_crm


Organisations Transform Their Businesses With Microsoft Dynamics CRM 2011

April 12, 2011 Leave a comment

ATLANTA — April 11, 2011 — Today at Convergence 2011, Microsoft spotlights the successful and exciting year its Microsoft Dynamics CRM business has experienced as it completes the delivery of Microsoft Dynamics CRM 2011 to all customers. More than 27,000 customers and 1.7 million users worldwide are now using Microsoft Dynamics CRM. This includes tens of thousands of customers that have signed up for the latest release since January 2011, including AuditMyBooks, BioMedix and Sandri.

Microsoft Dynamics CRM 2011 delivers features including point-and-click configurability, enterprise scalability, and easy interoperability to existing applications and databases. It brings productivity gains to organisations of all sizes through familiar, intelligent and connected experiences. These experiences are leading customers to choose Microsoft Dynamics CRM 2011 over competing products and helping them transform their businesses.

Full feature article on Microsoft PressPass here:

Regards, Ross

Twitter: @rossd_crm

The Microsoft Dynamics CRM Connector Series – Bringing relevant data together…

April 8, 2011 Leave a comment

Microsoft Dynamics is about empowering people and organisations to have better experiences with their enterprise business applications.

Combining relational and transactional data in a meaningful way has long been one of the most daunting challenges companies face in providing relevant data to their users and customers alike. Now the Dynamics CRM Connector for AX, NAV and GP is opening new doors for combing relational and transactional information in a simple, effective way.

Most organisations regard the scope of an enterprise business project as being outside of the bounds of what they or their applications are capable of accomplishing. While a certain percentage of their needs are met in the core functionality of an application, others can only be met by customising the product.

In the event that those specific needs require relational data for their ERP applications, or ERP transactional data in the customer management systems, there are few options beyond creating intensive integrations. The Dynamics CRM Connector makes sharing relational and transactional data simple, reliable and extensible.

The current version of the Connector supports both on premise and on-line version of Dynamics CRM 4.0 and CRM 2011 with transactional connections to Dynamics GP 10 & 2010, Dynamics NAV 2009R2, and Dynamics AX 2009 SP1.

A 2 page overview of the Dynamics CRM Connector can be downloaded here for printing.

The Dynamics CRM Connector requires no additional licensing fees. For more information on the Dynamics CRM Connector, please visit the Microsoft team’s blog at:

Regards, Ross

Twitter: @rossd_crm