This week Microsoft announced the "general availability" of Microsoft Dynamics CRM Online for customers in North America. This is the new Microsoft hosted offering formerly known as Microsoft Dynamics CRM Live and built on the Microsoft Dynamics CRM 4.0 code base.
Microsoft Dynamics CRM Online is available in English in the United States and Canada only. International rollout beyond the United States and Canada has not been announced, but Microsoft partners today offer hosted versions of Microsoft Dynamics CRM in many countries around the world. A list of service providers offering Microsoft Dynamics CRM around the world (including a section for Australia and New Zealand) as a partner hosted service is available here: http://www.microsoft.com/serviceproviders/solutions/hostedcrmpartners.mspx
To learn about Microsoft Dynamics CRM Online you can visit http://crm.dynamics.com
Businesses can learn more about Microsoft’s strategy for delivering next-generation CRM solutions from a new Webcast being launched today at http://crmchoice.com, featuring Microsoft CEO Steve Ballmer and Martha Rogers from the Peppers and Rogers Group.
From time to time partners ask me how, exactly, do they open a support incident for CRM with Microsoft’s Professional Support Services (PSS) team. We have support for both CRM 3.0 and CRM 4.0 available via multiple channels from PSS for both customers and partners. Many customers have, through their Software Assurance, access to a number of support incidents (amounts vary by Volume Licensing program) that they may not be aware of.
In summary, the options are:
|E-mail Support||Submit online||Submit request by phone call to 13 16 30|
|Response Time: 1 business day||Don’t wait on the phone! Submit a support request online.||Submit a support request by phone. Phone wait times will vary.|
You may use these option if you have one of the following:
- Software Assurance Agreement
- Professional Contract
- TechNet Subscription
- MSDN Subscription
- Microsoft Partner Program (MSPP)
To understand the full range of support channels and how to initiate a support incident, please look at these pages:
- For Microsoft Dynamics CRM 3.0: http://support.microsoft.com/oas/default.aspx?Gprid=9776
- For Microsoft Dynamics CRM 4.0: http://support.microsoft.com/oas/default.aspx?Gprid=12976