Archive for the ‘Uncategorized’ Category

New Blog Owner Added

May 7, 2012 2 comments

G’day everyone,

I’ve had a blast developing this Blog and serving the Australian community of Dynamics CRM enthusiasts. Life-to-date this Blog has had over 20K page views. So thanks! I’ve also enjoyed the years I have had working at Microsoft Australia. I recently left Microsoft Australia and have joined a leading Dynamics CRM ISV, CWR Mobility, to start their Asia Pacific operations. Full details of that news is here. I really look forward to that challenge. The exciting thing is that it allows me to stay involved with the growing world of Microsoft Dynamics CRM in Australia and across the region.

I have added Craig Steere, Microsoft Dynamics CRM Technical Specialist at Microsoft Australia as a co-owner to this Blog. He will keep us informed on important and relevant information about Dynamics CRM. Details are on the About page. You can follow Craig on Twitter as he operates the new Microsoft Dynamics CRM in Australia Twitter account,

Thanks for your support, readership, comments, etc.

Farewell, but not goodbye!



January 11, 2011 Leave a comment


Categories: Uncategorized

Beta: Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online

September 6, 2010 Leave a comment

Leverage the Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011 Betas. They are coming in September! In what I believe is a first in the Microsoft Dynamics business, this will be a Public Beta. This beta is a great way for existing Microsoft Dynamics CRM customers and partners along with prospective customers and partners to get familiar with the wave of innovation coming. You’ll be able to see first hand how Microsoft is reshaping the CRM market landscape.

In exciting news, I believe that the Beta users will be able to go from Beta to the final versions in a supported way. This isn’t confirmed yet, so please make sure you read information on the Beta download page before finalising your resource usage strategy over the duration of the Beta program.

The September release of the Beta is also for both Dynamics CRM Online and Dynamics CRM 2011 (on-premises) versions of next generation of CRM. The Dynamics CRM Online beta will be supported in data centres around the world for customers in all target markets of the new service, including Australia.

If the Beta for CRM is interesting to you, please visit the Beta Notification Sign-up page at

Cheers, Ross
Twitter: rossd_crm

Categories: Uncategorized

Dynamics CRM Session Videos from WPC 2010 #wpc10

July 16, 2010 Leave a comment

These are online on the Internet now. A really great way to see and learn about Dynamics CRM 2011 today.

  • [DYN03] Next Generation Business Applications in the Cloud: Microsoft Redefines the Delivery of Business Solutions

    Join CRM Product Marketing General Manager, Brad Wilson and Dynamics Partner Strategy Director, Kim Smith as they introduce you to the next generation of Customer Relationship Management solutions — Microsoft Dynamics CRM 5. In this session, see firsthand the exciting new release of Microsoft Dynamics CRM, how Microsoft is changing the way that customers think about business applications. We also explore how partners from all backgrounds have built lucrative business practices — both in the cloud and inside the firewall with the support of Microsoft Dynamics CRM partner programs.

  • [DYN12] Microsoft Dynamics CRM in the Cloud: How Partners are Winning Business with Microsoft Dynamics, SharePoint and BPOS

    Interested in learning more about Microsoft Dynamics CRM Online and Cloud strategy and how you will win with the cloud model? Attend this session for visibility into all these topics and gain insight about the 2010 launch of Microsoft Dynamics CRM Online International and the Microsoft CRM Online roadmap. We also discuss how successful partners have built a business based on Microsoft Dynamics CRM Online and discuss best practices to better understand how to best drive business success in the cloud. Our session includes presentations from partners who have already made the (lucrative) leap into the Cloud

  • [DYN15] Taking the Covers Off of Microsoft Dynamics CRM 5

    Join in this hour-long exploration of Microsoft Dynamics CRM 5 and see for yourself what all the excitement is about! We dive deep into the new product, discuss strategies for managing upgrades and explore all the opportunities to make the most of this exciting new release. If you’re a long-time Microsoft Dynamics CRM partner, or a BPOS or SharePoint partner looking to engage in the CRM space, this is a session you won’t want to miss.

Cheers, Ross

Categories: Uncategorized

Dynamics CRM in Magic Quadrant for CRM Multichannel Campaign Management (MCCM) – May 2010

June 21, 2010 Leave a comment

Gartner recently updated their Magic Quadrant for CRM Multichannel Campaign Management. Microsoft Dynamics CRM is covered as part of this list of vendors for the first time. It enters this report as part of the fast-growing software-as-a-service MCCM area. Thanks to Leighton for pointing this out to me. Microsoft is covered in this list as a niche player for companies targeting all verticals.

A complete article from Gartner covering this Magic Quadrant is posted on their web site here:

Cheers, Ross

Categories: Uncategorized

Insight – Hard to Come By, Invaluable When Connected to Your Business Strategy

March 24, 2010 Leave a comment

An associated topic to the world of CRM, is gleaning insight from the operational data in CRM and associated business systems. In this blog entry, I explore the concept of business insight and expose what I believe to be a major breakthrough in this area that is coming very soon with the release of Office 2010. Read on to discover!

How much value can an Microsoft Excel user derive from Microsoft’s Business Intelligence stack without having to pick up a book on OLAP, Dimensional Modelling or SQL Server Analysis Services? Users and managers want to derive insight from their business systems. This is often a tough thing to do. It doesn’t have to be. It can actually be a fun exercise by allowing your curiosity to drive you through operational information to discover amazing things happening, or not happening, in the business. This new found insight can then support business strategy and measure execution of that strategy.

Microsoft Excel has long been the dominant data analysis tool in the enterprise. Despite the availability of alternative solutions, employees and decision makers continue to favour Microsoft Excel because the user interface is familiar and the analysis features are comprehensive and intuitive. Workbooks and spreadsheets are easy to use. Without having to wait weeks or months for IT to deliver BI solutions, users can import data from virtually any source directly into a workbook, process the data using Excel formulas and other data manipulation capabilities, and analyse the data in a variety of ways using PivotTables. In the 2007 release, Excel increased the row support from 64,000 to 1 million rows. This was fantastic, and has meant that Excel has grown in use as the dominant data analysis tool, but that isn’t enough for all the myriad of insight that needs to be gleaned from the volumes of operational data, from CRM and other systems, available in many organisations today.

PowerPivot for Excel 2010 takes the self-service BI capabilities of Excel to an unprecedented level. As a separate add-in, PowerPivot exploits the familiarity of Excel while adding an in-memory BI engine and new compression algorithms to load even the biggest data sets into memory. Users can process enormous quantities of data with incredible speed. Processing millions of rows takes about the same time as processing thousands, and by using Data Analysis Expressions (DAX) in addition to standard Excel features, power users can easily create advanced workbook applications that rely on data relationships between tables as in a database, include calculated columns and measures, and aggregate over billions of rows. In many cases, PowerPivot for Excel 2010 can establish the table relationships automatically. Workbooks can become more powerful and more mission-critical than ever.

PowerPivot integrates with SharePoint Server 2010 as a reliable platform for building the managed BI collaboration environment. Among other capabilities, SharePoint facilitates seamless and secure sharing and collaboration on user-generated workbook applications, while PowerPivot provides the management tools and usage data that put IT in control of “spreadmarts”.

The success of BI in the enterprise depends on the ability of the BI environment to satisfy user needs, IT needs, and business requirements. Users want to work with familiar tools and need clear and accurate answers to their questions. A great example is below. After spending a few minutes formatting and laying out controls just the way we want them, we end up with a very functional, self-contained workbook which acts as an application:

PowerPivot for Excel 2010 is an application-level Excel add-in that implements advanced data analysis features, enhances the user experience through ribbon customisations and spreadsheet templates, and overrides the default PivotTable field list to implement its own task pane, thereby enabling the functionality of OLAP PivotTables and PivotCharts without requiring SQL Server Analysis Services cubes.

The PowerPivot for Excel 2010 architecture relies on an add-in assembly, a VertiPaq engine, and a VertiPaq database module. The VertiPaq engine performs query processing and implements a column-based data store with efficient compression algorithms to get massive amounts of data directly into memory. With all the data in memory, PowerPivot can perform its query processing, data scans, calculations, and aggregations without having to go to disk. As a consequence of working with column-based data and avoiding the overhead of disk I/O operations, PowerPivot for Excel 2010 achieves a very high analysis performance.

In summary, PowerPivot for Excel 2010 is a data analysis tool that delivers unmatched computational power directly within the application users already know and love—Microsoft Excel. You can transform enormous quantities of data with incredible speed into meaningful information to get the answers you need in seconds. You can effortlessly share your findings with others. PowerPivot can even help the IT department improve operational efficiencies through SharePoint-based management tools.

Are you already using the beta of Office 2010? Start your PowerPivot for Excel adventure today. Learn more about PowerPivot for Excel 2010 and download the free add-in at If you haven’t got the beta of Office 2010 installed, then get it from here:

Cheers, Ross

Categories: Uncategorized

CWR Mobile CRM 4.2

February 3, 2010 1 comment

CWR Mobility are proud to present the new release of CWR Mobile version 4.2 of their flagship product, a leading mobile solution for Microsoft Dynamics CRM 4.0 which is used by organisations worldwide including Danone, Nestlé, Hitachi and Sanofi Pasteur. One of the most important improvements is that BlackBerry and iPhone is now fully integrated with Microsoft Dynamics CRM.


According to CWR Mobility

“CWR Mobile CRM was already the most advanced mobile Dynamics CRM solution on Windows Mobile devices,” says Erik van Hoof, CEO of CWR Mobility. “But we want to give our customers the freedom of choice, so we built mobile CRM clients for BlackBerry and iPhone as well as an Express version which supports mobile web browsers. Today, CWR Mobile CRM is the only solution worldwide that brings the power of Dynamics CRM to Windows Mobile, BlackBerry and iPhone. All clients have full Dynamics CRM capabilities while having the look and feel of the device it runs on. Our new Express version also runs on Android, Palm Pre and any other internet enabled Smartphone.”

CWR Mobility is a Microsoft Gold Certified Partner, BlackBerry Alliance Member and member of the iPhone Enterprise Developer Program. CWR Mobile CRM 4.2 is available immediately via a global network of certified partners. The CWR Mobile CRM clients are also available on the Apple App Store, BlackBerry App World and Windows Mobile Marketplace.

Erik van Hoof: “We have built CWR Mobile CRM on the same pillars as Microsoft CRM: it fits your people, fits your business and fits your environment. Users want their information at their fingertips with a familiar user experience on every device. The business needs tools that support business processes in a flexible way and produce a short term ROI. And IT needs solutions that snap in easily with the existing Dynamics CRM infrastructure. In CWR Mobile CRM, we’ve got it all covered.”

Customer Quote:   Australian Field Service Company
"With Mobile CRM all of our techs have, in the palm of their hand, all of the information they need about a customer’s case."

If you want to receive more information or want to become a Partner, send an email to and she will contact you as soon as possible.

Cheers, Ross

Categories: Uncategorized

Talking about YouTube – Introduction to xRM. One Platform. Many Applications.

February 3, 2010 Leave a comment
Categories: Uncategorized

Vote Now – What’s Your View?

November 12, 2009 Leave a comment

This week, there is an online, Oxford-style Economist Debate taking place between Stephen Elop (President, Microsoft Business Division) and Marc Benioff (CEO, on the topic of enterprise cloud computing.  The point being debated is:  “This house believes that the cloud can’t be entirely trusted,” and Stephen is debating in favour of this position.  The public is invited to vote on the positions of the “speakers,” and the voting will determine the winner and the loser. 

Click here to make your vote count:

Cheers, Ross

Categories: Uncategorized

Stand-alone Microsoft Dynamics CRM now available through Dynamics Price List

May 18, 2009 Leave a comment

As of 1 May, 2009 customers have a wider choice and can buy stand-alone Microsoft Dynamics CRM via the Dynamics Price List (DPL), without the earlier ERP pre-requisites. Microsoft continues to sell Microsoft Dynamics CRM primarily via Volume Licensing, but by broadening the offer to sell CRM as a stand-alone via DPL, Microsoft aims at increasing the flexibility for customers and partners in how they acquire these licenses. In order to determine when this may be a suitable model for CRM deals you are working on we recommend that partners get familiar with the details.

For details, refer to the following:

A few highlights are worth calling out:

  • There is a cap of 200 seats per CRM customer under the DPL.
  • Standard Microsoft Solution Provider Agreement (SPA) rules apply to margin.
  • Microsoft Dynamics CRM pricing remains unchanged through the DPL.
  • CRM Software Advisor fees do not apply to Microsoft Dynamics CRM licenses sold through DPL.

Cheers, Ross

Categories: Uncategorized