Archive for October, 2009

Microsoft Dynamics CRM 4.0, Windows 7 and Windows Server 2008 R2

October 22, 2009 1 comment

What a day! Windows 7 and Windows Server 2008 R2 are now available and launched!! I’m been using the final release build of Windows 7 for a number of weeks now. Amazing. Very slick, easy and fast. You might be wondering about support for Microsoft Dynamics CRM and running it on Windows 7 or on Windows Server 2008 R2? Well, good news… Microsoft Dynamics CRM 4.0 is fully supported on Windows 7 and Windows Server 2008 R2 now that they are released.

Over the past few months, our R&D teams have conducted extensive testing of the current versions of Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV and Microsoft Dynamics SL on Windows 7 and Windows Server 2008 R2.  As a result of these tests, we are confident that customers can deploy the latest version of Microsoft’s desktop and data centre operating systems alongside their Microsoft Dynamics ERP and CRM solutions, and enjoy all the advantages that this will bring to their business.

Happy computing, Ross


Join Microsoft & CyTrack for a Special Event Experience….

October 20, 2009 1 comment

Dear Microsoft Dynamics CRM Partners

Please join Microsoft Australia and CyTrack for a special afternoon networking event next week in Sydney, Melbourne and Brisbane. Come along to learn about the exciting opportunities to enable businesses to deliver better customer experiences in their contact centres. By combining the power of Microsoft Dynamics CRM integrated with leading brand Telephony platforms you can offer market leading solutions for customer interaction in contact centres.

CyTrack, a Microsoft Gold Certified Partner, is a 100% owned Australian company that specialises in software for Unified Communications, Contact Centre solutions and Business Intelligence. CyTrack’s suite of modular software applications deliver advanced functionality and real business benefits for businesses trying to manage a varied range of communications – Internet, email, web messaging, VoIP, video conferencing and more.

We will show you how to uncover and create an exciting array of opportunities to deliver world-class customer interaction experiences in Australian contact centres, therefore providing additional revenue, profit and license sales for all. This special event creates networking opportunities and initiatives so that you will create enduring relationships that will lead to business opportunities and partnered engagements creating increased revenue and services for your business.

Where & When: 3:15 pm until 5:30 pm at the following cities and dates



Sydney 27th October 2009

Melbourne, 28th October 2009

Brisbane, 29th October 2009



Cheers, Ross

New Australian CRM Case Study for Norfolk Group Limited

October 20, 2009 Leave a comment

CRM System Streamlines Sales Process for Electrical Services Provider

Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an electrical contractor for on major construction sites, including commercial property, mine site and railway infrastructure projects. With a widely distributed workforce of 1,700, E&C had a number of business units that were using a range of different systems to track their sales opportunities. Last year E&C sought the assistance of DWS Advanced Business Solutions Ltd and implemented a customised system based on Microsoft Dynamics CRM 4.0. The new system gave management far greater visibility and control over the division’s sales processes and outcomes. In addition, it enabled E&C to gain a better insight into future revenue forecasts and how the division was tracking in relation to its competitors.

Check out the full story online here.

If you take the time to read it, thanks in advance, then please “rate” the case study so we can track how we’re doing with this kind of customer evidence.

Cheers, Ross

Don’t Forget – xRM Readiness Workshops in Sydney This Week

October 12, 2009 Leave a comment

I posted the notice last month. If you forgot to register, please do so by COB on Tuesday. The Sales/Marketing workshop is on this Thursday and the Technical Workshop is on Thursday/Friday.

Don’t miss out on your opportunity to hear direct from the product team about the exciting new wave we call xRM. Anything Relationship Management.

Please refer to my previous post for all the event details and registration links:!4D66C5AE1389F5D8!1276.entry

Cheers, Ross

Microsoft Increases Release Compliance to 98 Percent with xRM Custom Solution

October 2, 2009 Leave a comment

Another win internally for Microsoft as another division employs Microsoft Dynamics CRM to automate business processes…

The Product Release and Security Services (PRSS) team at Microsoft wanted to centralise product release data, track customer relationships, and eliminate manual processes. The team implemented Microsoft Dynamics® CRM and the xRM development platform to build custom solutions. As a result, PRSS improved customer communications, increased release compliance to 98 percent, accelerated product time-to-market, and improved its ability to respond to business needs.

Full case study here: 

Cheers, Ross