As good customer service is paramount to business growth, a guaranteed way to realise further value from CRM deployment is to invest in training. Having the right CRM skills places organisations in a better position to manage customers and ultimately, to keep them. For further information, please visit the DDLS website. http://www.ddls.com.au/VendCourseGrp/MS%20/48.htm
In addition to offering certification training, DDLS now provides end user training on Microsoft Dynamics CRM 4.0. Other CPLS that offers training on Dynamics CRM are Advanced Training http://www.advancedtraining.com.au/content/services/def_dotnet.jsp?bannerId=41 and CEO Training http://www.ceotraining.com.au/_catalog_42729/Microsoft_Dynamics
Brisbane-based software company Zap has been selected as Microsoft’s 2009 ISV/Software Solutions Innovation Partner of the Year. With this Microsoft Worldwide Partner Conference Award, Zap’s Business Analytics for Microsoft Dynamics solution has been recognised as the global leader in innovative software solutions built on Microsoft technologies for their web-based solution which provides customers with advanced analytics, dashboards, scorecards, analysis and reports.
According to Zap, their products, Business Analytics for Microsoft Dynamics, are innovative solutions that make analytics easy for Microsoft Dynamics partners and customers. These out-of-the-box solutions remove the time, risk and resource drain typically associated with analytics projects. Their patent-pending technology is unique in accommodating even the most heavily customised Microsoft Dynamics implementations, to ensure a rapid return and the ability to remain agile and responsive to change.
Microsoft Australia, Dynamics Business Group Director, Chris Ridd, also says he is very impressed with the work of Zap. “Zap provides Microsoft Dynamics customers with powerful analytics that add value to their existing investment in enterprise resource planning or customer relationship management technology by highlighting areas they can reduce overall costs, increase efficiencies and improve performance,” he says. "This is particularly important in today’s economic climate, where organisations are under increased pressure to lift performance and reduce costs."
Zap President Garth Laird says the company devised the “out-of-the-box” solution to remove time, risk and resource drain typically associated with analytics projects. “Zap is committed to fully supporting the Microsoft community, by providing global support to our Dynamics reseller partners, and also in extending our coverage from Microsoft Dynamics CRM and NAV to include GP and AX later in 2009.”
The new Microsoft Australia Partner Readiness & Training blog is up and running. It is dedicated to covering training resources and content to help drive Microsoft Australia partners’ skills and capability on Microsoft technology and solutions, which in turn leads to revenue growth, customer & partner satisfaction and value. It covers the Microsoft Dynamics range, as well as other key Microsoft technologies. Check it out:
The Microsoft Dynamics GP product management and marketing team are excited to announce the availability of a new DemoMate demonstration file for the new Microsoft Dynamics CRM 4.0 (BETA) Adapter for Microsoft Dynamics GP 10.0 SP4.
According to the post, the Microsoft Dynamics CRM 4.0 Adapter for Microsoft Dynamics GP 10.0 will be available in Calendar Q3 2009. Note: This release is being tested for US English implementations of Dynamics GP only at this stage.
New and improved dashboards is the focus of the R2 release just out.
This is release 2 of 3 for the Analytics Accelerator for Microsoft Dynamics CRM 4.0. This release incorporates some bug fixes to the existing dashboards for SQL Server 2005. It also introduces a set of dashboards for SQL Server 2008.
You can download it now from Codeplex at:
Some customers and partners may be familiar with Analytics Foundation for Microsoft Dynamics CRM 3.0 which was a business intelligence feature pack for Microsoft Dynamics CRM 3.0. Analytics Foundation for Dynamics CRM 3.0 included Dashboards, Key Performance Indicators (KPI’s) and a suite of new reports. Analytics Accelerator for Microsoft Dynamics CRM 4.0 (R2) expands on this, and is designed to support a range of business intelligence “maturity” levels for customers and partners. The Analytics accelerator has been built to cater for differing business intelligence skill-sets and experience levels.
Pfizer Australia is a major supplier of medicines and medical products to Australia’s hospitals and healthcare groups. When the company’s biggest customers put major contracts up to tender, Pfizer’s key account managers need to compile large amounts of data in order to respond competitively – pricing and discount information has to be researched and then agreed across various departments.
To do this most effectively, account managers want quick and detailed access to Pfizer Australia’s commercial history with each customer. Last year Pfizer Australia teamed with Microsoft Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics CRM 4.0. By gaining rapid access to customer data and the ability to pass pricing information automatically between departments, the tendering lead time has been reduced, the tender success rate has increased and Pfizer Australia has been able to substantially reduce its cost of selling.
To read the full case study, please visit the Microsoft case study site here:
Enterprise-class scalability with reduced costs and environmental impact for on-premise and on-demand Microsoft Dynamics CRM deployments.
New performance results for Microsoft Dynamics CRM have set new enterprise standards for scalability, cost and environmental sustainability. Through a combination of enterprise-class software and the latest Intel Xeon processor 5500 series, which can reduce server power consumption by up to 30 percent, Microsoft Dynamics CRM 4.0 scaled to more than 50,000 concurrent users over a high-volume workload — while experiencing sub second response times.
This new benchmark proves that Microsoft Dynamics CRM can handle extreme workloads with minimal investment in hardware and a reduced impact to the environment. Once again Microsoft redefines the price-to-value equation in the CRM market, across all deployment models.
An executive summary of the performance and scalability benchmark is available by clicking here, and other white papers that outline the results of each test will be published at http://crm.dynamics.com.