Magic Quadrant for CRM Customer Service Contact Centers, (Gartner, March 6, 2007): This Gartner Magic Quadrant by Michael Maoz evaluates leading CRM vendors in the customer service contact centers space and positions Microsoft Dynamics CRM in the Visionary quadrant. According to Gartner, Visionaries are ahead of potential competitors in delivery of innovative products and/or delivery models.
This recent report adds Microsoft Dynamics CRM into the mix and Gartner claims Microsoft will be one of the most influential powers in the customer service application market. Worth a read!
Great news on the "IT analyst community acceptance" front with this new report from Forrester. The Forrester Wave™: Midmarket CRM Suites, Q1 2007 (Forrester, February 21, 2007): “The Microsoft brand gives Dynamics CRM major momentum. Microsoft Dynamics CRM is one of the newer products included in our evaluation, but the vendor has made impressive progress building out its solution, which emerged as a Leader for the first time in a Forrester Wave. Microsoft has won more than 7,500 customers since its introduction in late 2003, surpassing much of its competition on this metric. The vendor provides all-around core CRM capabilities in an intuitive, Outlook-style UI and leverages other Microsoft technologies like SharePoint and SQL Server Analysis Services to deliver more advanced capabilities.”
To see the report in full, go here: http://www.microsoft.com/presspass/itanalyst/docs/02-21-07ForresterWave-Midmarket%20CRMSuitesQ12007.aspx