Archive for the ‘Microsoft CRM – Publicity’ Category

New Blog Owner Added

May 7, 2012 2 comments

G’day everyone,

I’ve had a blast developing this Blog and serving the Australian community of Dynamics CRM enthusiasts. Life-to-date this Blog has had over 20K page views. So thanks! I’ve also enjoyed the years I have had working at Microsoft Australia. I recently left Microsoft Australia and have joined a leading Dynamics CRM ISV, CWR Mobility, to start their Asia Pacific operations. Full details of that news is here. I really look forward to that challenge. The exciting thing is that it allows me to stay involved with the growing world of Microsoft Dynamics CRM in Australia and across the region.

I have added Craig Steere, Microsoft Dynamics CRM Technical Specialist at Microsoft Australia as a co-owner to this Blog. He will keep us informed on important and relevant information about Dynamics CRM. Details are on the About page. You can follow Craig on Twitter as he operates the new Microsoft Dynamics CRM in Australia Twitter account,

Thanks for your support, readership, comments, etc.

Farewell, but not goodbye!



I Love This Time of Year

March 19, 2012 Leave a comment

For those of you at Microsoft Convergence 2012 this week in Houston, Texas, have a great time!! Microsoft is glad you’re there and with a keynote from retired General Colin L Powell, I’m sure it will be an amazing event.


If you’re a fan of Microsoft Dynamics CRM, you’ll have a choice from an amazing 42 breakout sessions to attend where the rich variety of speakers will be getting into various details of Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011. I’m sure you’ll also get a great download on what’s install with the Microsoft Dynamics CRM Q2 2012 Update.

The main reason I love this time of year is that Convergence brings out the best in our partners. This is the event where not only is there great new content and announcements from Microsoft, but the movers and shakers in our partner ecosystem also ready new products and services and can’t wait to tell attendees at Convergence, but also all of us who don’t get a chance to be at the conference via their news releases, etc.

Most of these new products and services will be on display at the giant partner expo hall. With approximately 10,000 attendees at Convergence, the partner expo hall is always filled with the latest and greatest solutions for Microsoft Dynamics from around the world.

So that I can monitor all the exciting announcements this week, I’ve created a little RSS feed using Bing Search and you can click here to see the latest announcements yourself. Here is a small screen grab of the current announcements, but this will change dynamically all week:




If you’re into Twitter, then use the #CONV12 to follow real time updates from Convergence, or just click here to see what people are saying on Twitter about Convergence now. Here is a sample of what that looks like:




I hope you love what Convergence brings to your corner of the Microsoft Dynamics world, wherever you are. You don’t have to be in Houston to love ConvergenceSmile.

Regards, Ross

Twitter: @rossd_crm

Organisations Transform Their Businesses With Microsoft Dynamics CRM 2011

April 12, 2011 Leave a comment

ATLANTA — April 11, 2011 — Today at Convergence 2011, Microsoft spotlights the successful and exciting year its Microsoft Dynamics CRM business has experienced as it completes the delivery of Microsoft Dynamics CRM 2011 to all customers. More than 27,000 customers and 1.7 million users worldwide are now using Microsoft Dynamics CRM. This includes tens of thousands of customers that have signed up for the latest release since January 2011, including AuditMyBooks, BioMedix and Sandri.

Microsoft Dynamics CRM 2011 delivers features including point-and-click configurability, enterprise scalability, and easy interoperability to existing applications and databases. It brings productivity gains to organisations of all sizes through familiar, intelligent and connected experiences. These experiences are leading customers to choose Microsoft Dynamics CRM 2011 over competing products and helping them transform their businesses.

Full feature article on Microsoft PressPass here:

Regards, Ross

Twitter: @rossd_crm

Microsoft Dynamics CRM 2011 Now Available and Sets New CRM Industry Benchmark

February 17, 2011 1 comment

Today (Feb 17th, 2011) Microsoft Australia announced that Microsoft Dynamics CRM 2011 is available for on-premise and partner hosted deployments. This release complements the recent release of our Cloud CRM service, Microsoft Dynamics CRM Online, which delivers Microsoft Dynamics CRM 2011 as an on-demand service from Microsoft’s data centres and was launched in Australia in January 2011.

With a single multitenant code base across cloud and on-premises deployment models, Microsoft Dynamics CRM 2011 delivers the Power of Productivity to sales, service and marketing organisations. Existing customers with active Microsoft Software Assurance agreements can access the new version immediately via the Microsoft Download Center.

In addition, Microsoft announced the new release scaled to 150,000 concurrent users in a single instance while delivering sub-second response times, once again raising the bar for performance and scalability in the CRM industry. The new benchmark results will be detailed in a Microsoft Dynamics CRM performance and scalability white paper that will be delivered in the coming weeks.

More information about partners and customers deploying Microsoft Dynamics CRM 2011 can be found at Those who want to follow and engage with the Microsoft Dynamics CRM community can do so on Twitter at @MSDynamicsCRM and myself @rossd_crm, #crm2011 and #msdyncrm.

Regards, Ross

Press Release: Microsoft Australia Launches CRM Online

January 18, 2011 Leave a comment


Microsoft Australia Launches CRM Online

Microsoft expands its global cloud offering with Microsoft Dynamics CRM Online

SYDNEY, Australia – January 18, 2010 – Microsoft today announced the availability of Microsoft Dynamics CRM Online. The cloud version of the new Microsoft Dynamics CRM 2011 release delivers a familiar, intelligent and connected experience that brings new levels of productivity to sales, service and marketing organisations. The on-premise and partner-hosted versions of Microsoft Dynamics CRM 2011, will be globally available on February 28, 2011.

Microsoft’s CEO, Steve Ballmer, said: “Sales professionals are at the heart of almost every successful business. Microsoft Dynamics CRM redefines productivity by offering an industry-leading product that is fully embracing the cloud. The things that make Microsoft Dynamics CRM an industry leader include giving sales professionals a familiar user experience, enabling greater collaboration, streamlining of processes and access to real-time data so they can improve their customers’ experiences and effectively compete in the market.”

The release of Microsoft’s cloud-based CRM offering in Australia enables a broad range of Microsoft partners to participate in the growing move to cloud computing. Microsoft Australia’s lead product manager for Microsoft Dynamics CRM, Ross Dembecki, said: “Our approach to cloud computing brings new opportunities for our business partners. This includes independent software vendors such as Connect2Field, global system integrators including Avanade and HP, large national system integrators like CSG and Oakton, and CRM centric value-added resellers such as eSavvy and JayThom, to name just a few.”

Microsoft Dynamics CRM Online is available today at a promotional price of AU$42.25 per user, per month for the first 12 months of service to customers that sign up by June 30, 2011.

Based on the new Microsoft Dynamics CRM 2011 release, Microsoft Dynamics CRM Online delivers breakthrough productivity by offering:

  • Connected experiences through flexible cloud development, Windows Azure interoperability, contextual Microsoft SharePoint capabilities and the new Microsoft Dynamics Marketplace, making it easy for customers and partners to configure and customise Microsoft Dynamics CRM to meet specific business needs.
  • Familiar experiences for sales, service and marketing users through a next-generation native Microsoft Outlook client, browser-based and mobile access, RoleTailored design and advanced user personalisation, improving user adoption and giving users easy access to the information they need.
  • Intelligent experiences through guided process dialogs, inline business intelligence for performance and goal management and real-time dashboards, providing the most up-to-date information critical to enabling sales, service and marketing professionals to do their jobs effectively.

More than 11,500 customers and 2,000 partners have used Microsoft Dynamics CRM 2011 as part of the global beta program, including customers that have switched from competing solutions.

In Australia, Cudo, the group buying site, has embraced Microsoft Dynamics CRM Online in order to support its key business requirements, including better reporting, insight and flexibility, while also being predictably affordable.

Cudo’s, chief technology officer, Greg Willis, said: “As a start-up business focused on the group-buying market in Australia, Cudo has invested in rapidly building its brand and bringing compelling daily offers from merchants to our subscribers. To support our growth and agility we need to build our business on platforms that give us on-demand scale, the ability to pay as we grow and a familiar, rich set of functionality for our teams to use wherever they are. 

“The combination of a cloud deployment option and the seamless integration with Microsoft Office Outlook 2010 made this new version of Microsoft Dynamics CRM an ideal choice for our development – even during the beta.”

Cudo chose Microsoft Certified Partner eSavvy to assist with their new business platform. “The beauty of Microsoft Dynamics CRM Online is that, without the need for an infrastructure build, eSavvy was able to quickly deploy a relationship management solution that has the capability to grow and change with the Cudo business,” said David Goad, Managing Director, eSavvy. and Oracle customers that switch to Microsoft Dynamics CRM Online between now and June 30 2011, can take advantage of the ‘Cloud CRM for Less’ offer. Through this offer, eligible customers will receive up to AU$249 for each user that makes the switch, which can be used for services such as migrating data or customising the solution to meet unique business needs. Additional details on the offer can be found at

Australian customers can access Microsoft Dynamics CRM Online by signing up for an obligation free trial at

– ENDS –

Additional Notes

Microsoft Dynamics CRM Online Availability

The 40 markets in which Microsoft Dynamics CRM Online is now available are; Austria, Australia, Belgium, Brazil, Canada, Columbia, Costa Rica, Chile, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, Trinidad and Tobago, the United States, and the United Kingdom.

View the Microsoft Dynamics CRM 2011 worldwide virtual launch event at Videos and content, including a customer showcase and business productivity, IT productivity and industry tracks on the new Microsoft Dynamics CRM 2011 can be viewed on-demand from Friday, January 21 2011. The launch keynote will be presented by Steve Ballmer and Kirill Tatarinov, corporate vice president, Microsoft Business Solutions. To follow and engage with the Microsoft Dynamics CRM community during the virtual launch event visit, #crm2011.

For more information, news and perspectives from Microsoft, please visit the Microsoft News Centre at Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at

Those who participated in the Microsoft Dynamics CRM Online beta can review their options to convert to the final release at

About Microsoft Dynamics

Microsoft Dynamics is a line of easy-to-use, integrated and adaptable ERP and CRM applications that enable business decision-makers to quickly respond to market shifts, take advantage of new trends, increase their competitive edge and drive business success. Microsoft Dynamics solutions are delivered through a world-class network of reselling partners providing specialised services and additional innovation to help customers excel in their industries.

About Microsoft Australia

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. For more information about Microsoft Australia please visit

Dynamics CRM 2011 Screen Shots, Release Candidate and Launch Event

December 22, 2010 Leave a comment

Seasons Greetings

With the festive season in full swing, I wanted to say thank you to everyone in the Microsoft Dynamics CRM community in Australia. 2010 has been a great year of growth for us in Australia. It has also seen an amazing raft of innovation as we get ready to launch Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online locally in early 2011.



An End of Year Gift

While you take some down time this summer and enjoy catching up with family and friends, here is a little gift! A smorgasbord of Microsoft Dynamics CRM 2011 screen shots so you can smile and think about the interesting impact CRM may have on your business in 2011…

Here are 57 CRM 2011 screen shots:


Once on the site, you can click on individual thumb nails to see the whole picture or download it.

Another Gift – a More Hands on Gift!

If you’re not so visual and would prefer to get your hands dirty, we have something for you too! The Microsoft Dynamics CRM 2011 Release Candidate (RC) has been announced.

The Microsoft Dynamics CRM 2011 Release Candidate (RC) is now available for download from the Microsoft Download Center.  The Release Candidate is available for anyone to download, and will be available until the Release To Manufacturing is done which will happen during Q1, 2011. This release represents the combined efforts and feedback from customers, partners and Microsoft teams working on the Microsoft Dynamics CRM 2011 Beta so thank you for all of you involved in this process!




Server RC

Microsoft Dynamics CRM 2011 Server Release Candidate

Outlook Client

Microsoft Dynamics CRM 2011 for Microsoft Office Outlook

Language Pack

Microsoft Dynamics CRM 2011 Language Pack

Email Router

Microsoft Dynamics CRM 2011 E-mail Router

Report Extension

Microsoft Dynamics CRM 2011 Report Authoring Extension


Microsoft Dynamics CRM 2011 List Component for Microsoft SharePoint Server 2010


The Dynamics CRM 2011 Global Launch Event!

I’m pleased in closing out the year to let you know that our global launch event for the next generation of Microsoft Dynamics CRM will be available to watch for Australians from January 21, 2011 onwards. Please join us online for the Microsoft Dynamics CRM 2011 global launch event – bookmark the site and save the date!




Cheers, Ross
Twitter: rossd_crm

I’m Ready for Dynamics CRM 2011. Are You? Get BETA!

September 10, 2010 Leave a comment

Microsoft Dynamics CRM 2011 Public Beta for Both On-premises and Online is now available for Australia

The public beta marks the global rollout, including Australia, of a key Microsoft Cloud offering, Microsoft Dynamics CRM Online. Additionally, the beta is available to customers for on-premises deployment as Microsoft Dynamics CRM 2011. Customers and partners can sign up for the beta today at to evaluate and start building solutions based on this major new release.  The new portal has video demos aimed at end users, managers and developers.

We have this morning issued an Australian press release and the local quotes from it are:

Microsoft Quote

“Microsoft Dynamics CRM has a tremendous presence in the Australian marketplace, as well as around the world, and we are now offering our customers and partners greater choices in the way they use CRM technology,” said Chris Ridd, director of the Dynamics business group, Microsoft Australia. “Our new Cloud and on-premise beta releases of CRM 2011 give our partners and customer the opportunity to experience first-hand the benefits from the investments that we’ve been making in our Dynamics business.”

Customer Quote

“Microsoft Dynamics CRM 2011 will offer even greater levels of user productivity and collaboration amongst our staff.” said Stephen Alderman, IM Enterprise Architect, Redland City Council. “Our Flora & Fauna Solution is the first application that combines our vast array of information into a flexible easy to manage solution. Microsoft Dynamics CRM 2011 allows us to deliver intelligent solutions to the community and our staff.”

Partner Quote

“Microsoft Dynamics CRM 2011 is the rapid business application development framework we’ve all been waiting for,” said Ben Shapiro, General Manager, Cloud & Managed Services at enterprise SharePoint partner, OBS. “We’re particularly interested in the launch of the new Microsoft Dynamics CRM Online service into Australia and the new Microsoft Dynamics Marketplace which will enable us to rapidly build compelling hybrid business solutions with Microsoft SharePoint Online."

Cheers, Ross
Twitter: rossd_crm

Gartner places Dynamics CRM as a Leader in Magic Quadrant for Sales Force Automation

August 16, 2010 Leave a comment

Press Release

Microsoft provides a flexible and integrated CRM solution while focusing on delivering a clear product vision and innovation.

Gartner placed it as a Leader in the Magic Quadrant for Sales Force Automation (July 2010) report. 

Gartner’s Magic Quadrant for Sales Force Automation evaluates vendors on their ability to execute and completeness of vision. Evaluation criteria weighed for each included product/service, overall viability, sales execution/pricing, customer experience and operations, and offering (product) strategy, business model, innovation and geographic strategy, respectively.

According to Gartner, “Vendors placed in the Leaders quadrant of Gartner’s Sales Force Automation Magic Quadrant demonstrate a market-defining vision of how technology can help the top sales executives achieve business objectives. Leaders have the ability to execute against that vision through products, services and demonstrated solid business results in the form of revenue and earnings. Leaders have significant successful customer deployments in North America, EMEA and Asia/Pacific in a wide variety of vertical industries with multiple proof points above 500 users.”

This is VERY exciting and a strong independent endorsement for the work we’re doping at Microsoft in the CRM market. With the upcoming release of Microsoft Dynamics CRM 2011, customers will reach new levels of productivity and collaboration with a low total cost of ownership, and partners will unlock new opportunities with a single development environment for cloud-based and on-premises deployments.

Cheers, Ross

Real Name of ‘CRM5’ is ‘Dynamics CRM 2011’ Plus Beta and Product Information

July 14, 2010 Leave a comment

Early Tuesday local time, Microsoft made important announcements about the future of Microsoft Dynamics CRM. A very notable point is that Australia will be a launch market for the next generation of Microsoft Dynamics CRM Online by the end of 2010.

This upcoming major release delivers “The Power of Productivity” for businesses and introduces the Microsoft Dynamics Marketplace for on-demand and on-premises solutions.

News Highlights:

  1. Official name: Microsoft Dynamics CRM 2011
  2. Public Beta: Available September 2010
    1. Information beta notification sign up can be found at
  3. Australia will be covered as part of global rollout of Microsoft Dynamics CRM Online by end of 2010.
  4. Microsoft will be launching Microsoft Dynamics Marketplace in September 2010
    1. An online catalogue that provides a way for partners to market/distribute solutions to Dynamics customers.
    2. Microsoft Dynamics Marketplace will be integrated within Microsoft Dynamics CRM 2011
    3. Information on joining the Dynamics Marketplace is at
  5. Product positioning and information:
    1. Microsoft Dynamics CRM 2011 will deliver “The Power of Productivity” through familiar, intelligent and connected experiences for people inside and outside an organisation.
      1. Familiar Experiences
        1. Next-generation Microsoft Outlook experience.
        2. Microsoft Office experience. New contextual CRM Ribbon for Outlook and browser clients.
        3. RoleTailored design. Role-based forms and views
        4. Advanced user personalisation
      2. Intelligent Experiences
        1. Inline data visualisations.
        2. Real-time dashboards.
        3. Flexible goal management.
        4. Guided process dialogs.
      3. Connected Experiences
        1. Contextual documents
        2. Cloud development
        3. Solution management
        4. Microsoft Dynamics Marketplace
      4. More information about Microsoft Dynamics CRM 2011 can be found at

Full Press Release:

Cheers, Ross

The Forrester Wave: CRM Suites – View the Entire Reports Now on

June 18, 2010 Leave a comment

Available now! Microsoft has acquired reprint rights for the Forrester CRM Waves. These new research reports provide detailed insights into multiple vendors and products and in both the Midsized and Large organisations reports, Microsoft Dynamics CRM is noted as a leader.

Cheers, Ross