Archive for November, 2009

Bloated budget for Sydney Water CRM

November 26, 2009 1 comment

ZDNet Australia has published an article that says “NSW auditor-general Peter Achterstraat has criticised Sydney Water’s implementation of a Siebel customer relationship management system which is running $34 million over budget and one-and-a-half years over schedule.”

Wow!! This $21M project will now cost $55M and by the time the 2nd phase is completed, it will be a $69M spend which will deliver a key benefit of reducing operating costs by $1.9M per annum. Hmmm…. not a great result for the people of NSW nor a great endorsement for Oracle and their systems integrator, IBM. A real pity they didn’t go with a Microsoft Certified Partner and a solution built around Microsoft Dynamics CRM…

Read the gory details yourself online by clicking here. Once you have read it, you could even add your opinion at the bottom of the article, if you have one…

Cheers, Ross


PDC09 Session: Three Sessions on Dynamics CRM/xRM including “CRM 5”

November 20, 2009 Leave a comment

Microsoft PDC (Microsoft’s annual Professional Developers Conference) was run this week in Los Angeles. Within PDC09, the Dynamics CRM product team had representation to start showcasing the next generation of Microsoft Dynamics CRM and what is means to developers. Check out these three sessions on Dynamics CRM/xRM. They all include a download link for the PowerPoint slides, and one of them includes a downloadable video of the session.

Build a .NET Business Application in 60 Minutes with xRM and SharePoint 

You know the Web Services let you quickly build interoperable applications; come see how quickly as we use the business application building capabilities of Microsoft Dynamics CRM and SharePoint to build a high scale business application in one hour. We will demonstrate the speed of the framework by developing a business application complete with reporting, business functionality, security, mobility, portal and collaboration and we’ll build it right in front of your eyes. We think you will find that xRM is the fastest way to build a relational business application.

Developing xRM Solutions Using Windows Azure

Come learn how Microsoft Dynamics CRM can be used to rapidly develop on-premises or services-based "anything" Relationship Management (xRM) applications on the Microsoft platform. See how to develop high scale, connected business solutions that extend to the cloud using current and future versions of the xRM platform and Windows Azure.

Managing the Solution Lifecycle for xRM Applications

See how xRM (Anything Relationship Management) provides a set of tools that allow developers to rapidly build extensible, high scale .NET-connected business applications on Microsoft SQL Server and Internet Information Services (IIS) that extend to both Web and Microsoft Office clients. Learn how solution packaging capabilities help improve team work and simplify distribution of business applications. Get a preview of the solution packaging capabilities in Microsoft Dynamics CRM 5, showing how you can version, package and deploy solutions containing your data model, .NET assemblies and user interface extensions.

Cheers, Ross

iPhone solutions for Microsoft Dynamics CRM

November 17, 2009 Leave a comment

iDcrm is a mobile CRM application that provides users with an off-line access to Microsoft Dynamics CRM. The application give full access to the Accounts, Contacts, Opportunities, Activities and any other entity, including custom entities that you have in Microsoft Dynamics CRM.

Check out the vendors web site:

They have screen shots and demo videos so you can see how the product works. Nothing to install on the server, just an application you install onto the iPhone. Another mobile option to go along with the CRM Mobile Express thin HTML solution Microsoft released earlier this year. Check it out, and if you like it, let me know (since I don’t use an iPhone).

Cheers, Ross

Vote Now – What’s Your View?

November 12, 2009 Leave a comment

This week, there is an online, Oxford-style Economist Debate taking place between Stephen Elop (President, Microsoft Business Division) and Marc Benioff (CEO, on the topic of enterprise cloud computing.  The point being debated is:  “This house believes that the cloud can’t be entirely trusted,” and Stephen is debating in favour of this position.  The public is invited to vote on the positions of the “speakers,” and the voting will determine the winner and the loser. 

Click here to make your vote count:

Cheers, Ross

Categories: Uncategorized

Three New CRM Accelerators Released

November 2, 2009 Leave a comment

The Microsoft Dynamics CRM product team is proud to announce that the release of three new CRM Accelerators occurred in October. You can now download the Partner Relationship Management, the Social Networking and Portal Integration Accelerators.

High level overviews of these three important new CRM Accelerators follows:

Portal Integration

The Portal Integration Accelerator easily connects Microsoft Dynamics CRM to an organisation’s Web experience. This release builds on the previously released eService Accelerator engine and expands that engine to allow customers to configure and expose any CRM entity to an external facing portal. This is great for all kinds of applications (particularly xRM ones). It is also great for simple applications that many customer expect out of the box, like “web to lead”.

The installation package contains all source code, documentation and a step-by-step installation video.

Partner Relationship Management (PRM)

This new CRM Accelerator utilises the Portal Integration Accelerator for the partner portal component. The Partner Relationship Management (PRM) Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports.

Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralised Web portal, as well as extend this integration to automate additional business processes.

The accelerator installation package contains all source code, customizations, reports, workflows, assemblies, documentation and installation videos.

Social Networking

The Social Networking Accelerator for Microsoft Dynamics CRM allows business professionals to monitor and analyse customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This first release of the accelerator delivers integration with Twitter; other networks will be introduced in future releases.

The release contains full source code, automated installer, documentation and step-by-step installation and functional videos.

The product team is also hard at work to further refine and evolve our growing library of CRM Accelerators. We want to collect customer and partner evidence of how these CRM Accelerators are helping in the real world. Please send your stories on how you are putting them to use to me at rossd at microsoft dot com for potential case study coverage.

Cheers, Ross