Archive for March, 2008

Announcing Microsoft Dynamics CRM Online…

March 31, 2008 9 comments

What’s in a name? Well you should know that the new Microsoft-hosted ‘software + services’ offering built on Microsoft Dynamics CRM 4.0, has just been renamed from Microsoft Dynamics CRM Live to Microsoft Dynamics CRM Online.

About 18 months ago, we announced plans to release an on-demand offering for Microsoft Dynamics CRM that is managed within Microsoft datacenters. This product is now in production with more than 500 early access customers and is moving into broad “open access” in the US and Canada in Q2 2008.

During this incubation phase the working name for our new on-demand product has been Microsoft Dynamic CRM Live. In recent months, Microsoft has launched the new Online brand, with tremendous investment in and focus around on-demand technology for business users.  Whereas the Live brand is focused on consumers and small businesses, the Online brand is fully aligned with our existing Microsoft Dynamics CRM strategy of delivering outstanding solutions for small businesses, mid-market companies, and large enterprises.  As a result, we will be launching our new on-demand service as Microsoft Dynamics CRM Online.

I should emphasise that this is a simply a name change; there is no change to our release dates, our target markets, our pricing and packaging, or any other aspect of our new service. It is still about to move into broad "open access" in the US and Canada only.

Links to recent coverage of this name change:

Cheers, Ross


Microsoft Office SharePoint Server 2007 – “Business Application” Training Offer

March 20, 2008 3 comments

We’re seeing a growing trend of interest to combine collaboration technology like Microsoft Office SharePoint Server 2007 (MOSS) with Microsoft Dynamics CRM & Microsoft Dynamics ERP deployments. Last week at Convergence (major Dynamics conference in the USA) the Dynamics CRM breakout session with the highest attendance was the one called "Microsoft Dynamics CRM and SharePoint: Better Together".

With this in mind, Microsoft Australia is pleased to let you know about a new training course designed to introduce Dynamics partners to SharePoint.

This is an instructor led  “chalk & talk” training designed for Pre-sales Technical Consultants, Technical Consultants, Technical Project Managers, Architects and Business Analysts.

Topics covered in this 1 day course include:

  1. MOSS Capability Overview – a brief discussion of the six major functional areas in SharePoint 2007.
  2. Understanding the "MOSS Building Blocks" – a description of both the physical and logical components that make up a SharePoint solution. We discuss how they fit together and how you can combine these to ensure your solutions can scale to meet demand
  3. A tour of the Central Administration site – gain an insight into how a SharePoint Farm is administered.
  4. Applications, Site Collections and Subsites – explore the main components used to build any SharePoint site. Learn what capabilities are managed at each level.
  5. Inside a sub-site – now that we understand the high level components we can get into the details of what makes up a subsite.
  6. Search – we look into the rich functionality in MOSS to allow users to quickly locate content that exists inside and outside of SharePoint. We look at how the search capabilities are administered and what options are available to fine-tune the search engine to match your client’s needs.
  7. Web Content Management – we look at how SharePoint incorporates Web Content Management functionality.
  8. Business Data Catalog – the BDC provides a framework to gain access to information stored in third-party products. Learn how SharePoint can make use of this content directly within its own environment.

Check out our event registration site for costs, dates and cities this training is coming to between April 4 – 11.

Cheers, Ross

How Do You Find the License Keys for Dynamics CRM 4.0?

March 20, 2008 4 comments

I often get asked "where is the license key, or the media for installing CRM 4.0"? One of the first things I respond with, is which licensing program, or channel, are you acquiring your CRM license under?

To help you understand the "options" and then where you need to look, Microsoft has published a table with a column for each program that you may be getting CRM licenses under. I’ve saved it as a PDF file and posted it on to my shiny new "Windows Live SkyDrive" and new free service from Microsoft that gives you 5GB of online storage for files. Click on the link below to view this new license key table!

CRM 4.0 License Keys table

Cheers and have a great Easter break!


TenDigits Unveils New Version of “MobileAccess for Microsoft Dynamics CRM 4.0” to Support BlackBerry and Windows Mobile Devices

March 11, 2008 Leave a comment

From a TenDigits press release:

Orlando, Florida, USA, March 11, 2008 — TenDigits Software, a leading provider of mobility solutions for Microsoft Dynamics CRM, today announces the release of MobileAccess v4.0. Now organisations can access and use MobileAccess for Dynamics CRM 4.0 via Research in Motion and Windows Mobile supported devices, making this the only complete mobility solution for Microsoft Dynamics CRM across the two leading categories of smartphones.

MobileAccess enables organisations that have deployed Microsoft Dynamics CRM to increase the productivity of their mobile users by allowing them anywhere and any time access to CRM whilst online or offline. Its use within sales and service organizations benefit them by increasing sales effectiveness, field staff productivity and CRM user adoption.

MobileAccess v4.0 brings significant enhancements in support of Microsoft Dynamics CRM 4.0, such as multi-tenancy, multilingual user interface, and integrated web-based management console for easy administration. The new version also introduces advanced management capabilities for greater configuration and deployment flexibility. Customers can now choose a product tailored to their specific needs: Standard, Professional and Enterprise Editions that serve the unique requirements for companies of different sizes.

Full release here:

Cheers, Ross

Microsoft Dynamics CRM 4.0 Support for Microsoft Windows Server 2008 – KB Article

March 10, 2008 Leave a comment

Microsoft Dynamics CRM 4.0 is compatible with Windows Server 2008. There is a new Knowledge Base article written by the CRM Support Team that covers common issues encountered with deploying Microsoft Dynamics CRM 4.0 on Windows Server 2008 as well as available workarounds for resolving them.

Note: Microsoft Dynamics CRM 3.0 is NOT compatible on a computer that is running Windows Server 2008. Microsoft Dynamics CRM 3.0 can be installed in a Windows Server 2008 domain. However, the computer where you install Microsoft Dynamics CRM 3.0 must be running Windows Server 2003 or Windows Server 2000.

View the KB Article here:

To find out more about Windows Server 2008, and our other exciting new ‘2008’ products please visit our ‘Heroes Happen 2008’ Australian site at:

Cheers, Ross