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Archive for April, 2010

Social CRM, Microsoft Convergence 2010, Future of Microsoft CRM and more thought provoking things…

April 30, 2010 1 comment

An excellent article on ZD Net by legendary CRM guru Paul Greenberg. Definitely worth a read over a cup of coffee…

http://blogs.zdnet.com/crm/?p=1799&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+zdnet%2Fcrm+%28ZDNet+CRM%29

Cheers, Ross

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Update Rollup 10 for Microsoft Dynamics CRM 4.0 is available

April 29, 2010 Leave a comment

This article describes the hotfixes and the updates that are included in this update rollup. http://support.microsoft.com/?kbid=979347

This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0.

Update Rollup 10 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1, in Update Rollup 2, in Update Rollup 3, in Update Rollup 4, in Update Rollup 5, in Update Rollup 6, in Update Rollup 7, in Update Rollup 8 and in Update Rollup 9.

Special Considerations: 64-bit versions of Office 2010 will not be supported in Microsoft Dynamics CRM 4.0.
Cheers, Ross

Gartner Magic Quadrant for CRM Customer Service Contact Centers (April 2010)

April 21, 2010 1 comment

Gartner has updated their Magic Quadrant for CRM Customer Service Contact Centres, and Microsoft Dynamics CRM has improved on its previous ranking to strengthen its position as one of the handful of vendors in this leader quadrant. For the full report, please visit: http://www.gartner.com/technology/media-products/reprints/microsoft/vol3/article2/article2.html

Cheers, Ross