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Microsoft White Paper: Security Features of Dynamics CRM Online

November 10, 2011 Leave a comment

imageBusinesses often express concerns about security when they consider the cloud services model for key communications and collaboration applications. Security when accessing, storing, and retrieving an organisation’s data is of paramount importance, as is the privacy of that data within the online service.

Microsoft takes a holistic approach to providing a highly secure environment for the Microsoft Dynamics CRM Online service and within the application itself, which helps to guarantee that only users with the appropriate rights can access sensitive data and personally identifiable information (PII) within the unique CRM deployment.

Microsoft Dynamics CRM Online is based upon an end-to-end approach to security that begins with the development of the application through to the service’s operations and management. Microsoft Dynamics CRM Online follows the Microsoft Security Development Lifecycle (SDL). This is the process by which we take services from the design through the build and implementation and release phases of its lifecycle, and consider security from all aspects.

Safeguards are applied on multiple fronts, including:

  • Secure web application communication using SSL
  • Customisable security roles governing user access and the actions they can perform
  • Field-level security
  • Full business data auditing
  • Stringent physical security of Microsoft datacentre’s, including building and system/database access
  • Additionally, the application itself uses the standard security features of the Microsoft infrastructure on which Microsoft Dynamics CRM runs (e.g. Windows Server, Microsoft SQL Server, and Microsoft Exchange Server).

After an overview of the inherent risks to four key areas of the service, the remaining sections of the paper describe how Trustworthy Computing, Microsoft’s core commitment to build software and services that better help protect customers and the industry, is reflected in the design and operation of Microsoft Dynamics CRM Online.

To download the white paper, follow this link: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=15543

Regards, Ross

Twitter: @rossd_crm

Power of Productivity and Convenience of Cloud

April 13, 2011 Leave a comment

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A new document explaining the cloud service infrastructure Microsoft uses for Microsoft Dynamics CRM Online is now available. I have saved it as a PDF and posted it on my Windows Live Skydrive. Here is the link: http://bit.ly/CRM_Cloud_Infrastructure

Microsoft is deeply committed to cloud computing and has made a multi-billion dollar investment in the infrastructure and tens of thousands of software engineers are working on cloud computing projects.

With the global release of Microsoft Dynamics CRM Online customers in 40 markets around the world can get comprehensive CRM capabilities delivered from world-class infrastructure with multi-level security. All this while preserving individual tenant administration, broad mobile device support and many features to support regulatory compliance.

The document covers the following topics:

  • Datacentre Facilities and Connectivity
  • Scalability and Performance
  • Security
  • System Monitoring
  • Release Cadence and Maintenance
  • Backup, Recovery and Data Management
  • Disaster Management and Business Continuity
  • Certifications, Audits and Compliance
    If you have ever heard a Microsoft person talk about Microsoft Dynamics CRM Online and they started babbling about scale groups and pods then this document is for you. It even includes my favourite diagram, enjoy.

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    Regards, Ross

Twitter: @rossd_crm