Dynamics CRM in Magic Quadrant for CRM Multichannel Campaign Management (MCCM) – May 2010
Gartner recently updated their Magic Quadrant for CRM Multichannel Campaign Management. Microsoft Dynamics CRM is covered as part of this list of vendors for the first time. It enters this report as part of the fast-growing software-as-a-service MCCM area. Thanks to Leighton for pointing this out to me. Microsoft is covered in this list as a niche player for companies targeting all verticals.
A complete article from Gartner covering this Magic Quadrant is posted on their web site here: