Microsoft Increases Release Compliance to 98 Percent with xRM Custom Solution
Another win internally for Microsoft as another division employs Microsoft Dynamics CRM to automate business processes…
The Product Release and Security Services (PRSS) team at Microsoft wanted to centralise product release data, track customer relationships, and eliminate manual processes. The team implemented Microsoft Dynamics® CRM and the xRM development platform to build custom solutions. As a result, PRSS improved customer communications, increased release compliance to 98 percent, accelerated product time-to-market, and improved its ability to respond to business needs.
Full case study here: