Dynamics CRM “V.Next” and Other Things You Should Now About Where Dynamics CRM is Going
Microsoft has just released the latest incarnation of the Microsoft Dynamics CRM Statement of Direction.
Microsoft is bringing new innovations to customer relationship management (CRM) software with Microsoft Dynamics CRM. The Statement of Direction document outlines the future direction of Microsoft Dynamics CRM through to the next major release, Microsoft Dynamics CRM “V.Next” which is targeted for release in 2010. This document will be updated with further details periodically. The current release, Microsoft Dynamics CRM 4.0 was released in 2007 and delivers enhanced capabilities across sales, service and marketing.
The mission for Microsoft Dynamics CRM is to deliver software and services that enable extraordinary customer relationships with world-class business results. The Statement of Direction document is structured around the major areas of innovation over the next two years, namely Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online, xRM and Microsoft Dynamics CRM “V.Next”. The new edition of this document includes 5 pages on the topic of Microsoft Dynamics CRM “V.Next” including this screen shot.
Prototype Ribbon for Contact Form
It is now available to customers and partners on CustomerSource and PartnerSource respectively. I have also posted it to my CRM 4.0 Product Information repository on Windows Live SKyDrive. You can download it from here to review it now: