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Microsoft Dynamics CRM Announces New Solution Accelerators

Three new CRM Accelerators for Microsoft Dynamics CRM have been announced by Microsoft. They help organisations reduce costs and establish business insight across social networks, channel-centric organisations and Web interaction channels.

As with all CRM Accelerators, they are available at no additional cost to current Microsoft Dynamics CRM customers and partners. These solutions can be deployed as packaged extensions to Microsoft Dynamics CRM, or used to help develop new solutions — allowing organisations to help improve the time to value in tailoring Microsoft Dynamics CRM to their business needs.

The new CRM Accelerators will be made available shortly. Microsoft Dynamics CRM customers and partners can download each of these solutions from http://www.codeplex.com/crmaccelerators once available. About the new Accelerators…

    Social Networking Accelerator

    This allows business professionals to monitor and analyse customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter; other networks will be introduced in future releases. The Social Networking Accelerator can be viewed online at http://crm.dynamics.com.

    Partner Relationship Management (PRM) Accelerator

    This Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralized Web portal, as well as extend this integration to automate additional business processes.

    Portal Integration Accelerator

    With this you can easily connects Microsoft Dynamics CRM to an organisation’s Web experience. With this added capability, a business analyst can use point-and-click configuration — as opposed to Web development — to rapidly extend to the Internet any business process and drive costs out of everyday business interactions.

The new CRM Accelerators will be made available in the next few weeks. Microsoft Dynamics CRM customers and partners can download each of these solutions from http://crm.dynamics.com. To date, CRM Accelerators have exceeded 50,000 downloads to drive new customer value and partner innovation with Microsoft Dynamics CRM.

Cheers, Ross

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