Home > Microsoft CRM - General > Getting Support for Microsoft Dynamics CRM in Australia

Getting Support for Microsoft Dynamics CRM in Australia

Hi there,

From time to time partners ask me how, exactly, do they open a support incident for CRM with Microsoft’s Professional Support Services (PSS) team. We have support for both CRM 3.0 and CRM 4.0 available via multiple channels from PSS for both customers and partners. Many customers have, through their Software Assurance, access to a number of support incidents (amounts vary by Volume Licensing program) that they may not be aware of.

In summary, the options are:

  E-mail Support   Submit online   Submit request by phone call to 13 16 30
Response Time: 1 business day Don’t wait on the phone! Submit a support request online.  Submit a support request by phone. Phone wait times will vary.

You may use these option if you have one of the following:

  • Software Assurance Agreement
  • Professional Contract
  • TechNet Subscription
  • MSDN Subscription
  • Microsoft Partner Program (MSPP)

To understand the full range of support channels and how to initiate a support incident, please look at these pages:

Cheers, Ross

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