Microsoft Dynamics Announces Business Ready Customer Care
Initiative protects customers’ technology investments, delivering increased road-map visibility, industry-leading product support and customer financing programs.
COPENHAGEN, Denmark — Oct. 24, 2007 — Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and partners worldwide at Convergence 2007 Copenhagen, the premier Microsoft Dynamics customer event.
Under this initiative, the company provides Microsoft Dynamics customers around the world with industry-leading visibility, influence and control over their Microsoft Dynamics ERP and Microsoft Dynamics CRM solutions. Business Ready Customer Care provides customers with reassuring insight into upcoming product innovations, product support extended beyond industry practices, and new financing programs that extend the reach of Microsoft Dynamics solutions to small and midsize companies and enterprises around the world.
Business Ready Customer Care — as exemplified through extended product support and a single Premier Support contract for all Microsoft products — demonstrates that Microsoft understands what customers need to manage their IT infrastructure and plan ahead.
Microsoft will provide ongoing road-map visibility through comprehensive statements of direction that give insight into the planned product innovations at least 12 to 18 months in advance of the next version release for Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL and Microsoft Dynamics Retail Management Solution product lines. While most business management software companies typically provide statements of direction (SODs) to large enterprises, Microsoft goes beyond industry practices by delivering them to other customers, including those in the midmarket segment. Learning about future technology innovations in advance, customers and partners can more efficiently manage their infrastructure and undertake product and IT planning with greater foresight.
Microsoft will extend its Support Lifecycle policy for the Microsoft CRM, ERP and Retail Management Solution product lines. With Extended Support, Microsoft Dynamics customers will receive an additional five years of product support beyond the current five years offered for Mainstream Support. This total of 10 years minimum product support exceeds industry practices that business management software vendors have typically offered to midsize companies. By raising the bar with these additional years of support, Microsoft is providing customers with increased flexibility to either keep their existing products or upgrade as they desire.
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