Magic Quadrant for CRM Customer Service Contact Centers
Magic Quadrant for CRM Customer Service Contact Centers, (Gartner, March 6, 2007): This Gartner Magic Quadrant by Michael Maoz evaluates leading CRM vendors in the customer service contact centers space and positions Microsoft Dynamics CRM in the Visionary quadrant. According to Gartner, Visionaries are ahead of potential competitors in delivery of innovative products and/or delivery models.
This recent report adds Microsoft Dynamics CRM into the mix and Gartner claims Microsoft will be one of the most influential powers in the customer service application market. Worth a read!