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Cisco Unified CRM Connector Available Allowing SMBs to Deliver Superior Customer Service

 
Integrated Cisco and Microsoft CRM Offering Translated with Extensive Partner Tools
 
AMSTERDAM, The Netherlands, November 1, 2006 – Cisco Systems®, Inc. today announced, with the support of Microsoft, that the Cisco® Unified CRM Connector 3.0 is now available in 20 languages.
 
The Cisco® Unified CRM Connector 3.0 is a customer relationship management (CRM) application tightly integrated with Microsoft Dynamics CRM 3.0. The solution helps small and medium-sized businesses (SMBs) quickly gain access to customer information on inbound and outbound calls, with a view to increasing operational efficiency and providing an improved customer experience.
 
The Cisco Unified CRM Connector 3.0 provides users with a complete view of the customer, including current and past purchases, sales information, order status, account relationships and billing information. Allowing companies to focus their entire operations on customers, the solution helps SMBs develop customer service excellence by providing all employees with access to caller data quickly and simply. This helps companies build stronger, more profitable relationships with their clients, increase competitiveness and minimise costs as part of long-term IT development.
 
Channel Partner Tool Launched in Local Languages
 
The newly translated Cisco Unified CRM Connector 3.0 is delivered through a unique alliance of Cisco and Microsoft SMB focused distribution partners. To assist these companies, Cisco has introduced the Fast Start programme. In collaboration, the two companies have introduced a comprehensive channel and partner self-service website to support the effective delivery of complete solutions to SMBs.
 
The Fast Start website includes self-service resources such as Cisco Unified CRM Connector 3.0 Flash demonstration, the Cisco and Microsoft partner locator, sales tools and demonstration script, the event-in-a-box and demand-generation campaign kit and end-user content. For more information on the Cisco Fast Start partner programme, visit www.ciscomicrosoftsmb.com.
 
 
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