Welcome

Welcome to my new blog and Live Space for the Australian community interested in Microsoft Dynamics CRM. My name is Ross Dembecki, and I am the Lead Product Manager for Microsoft CRM in the Australian marketplace. 

I will try and keep this site up to date with interesting news and announcements for customers, prospective customers, reselling partners, implementing partners, independent software vendors, trainers and anybody else interested in Microsoft Dynamics CRM in the Australian marketplace. Feel free to syndicate, refer, or bookmark this Live Space. 

Regards,

Ross

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  1. Alex Vipov
    September 14, 2006 at 3:22 pm

    MS CRM Cisco IPCC Enterprise integration
    The e360crm http://www.e360crm.com )just released new product for MS CRM Dynamics 3.0 : Microsoft Dynamics CRM Cisco IPCC Enterprise Connector. This application enables small and medium-sized businesses or empowered branch offices to fully tap the potential of both Microsoft and Cisco to provide a complete CRM solution. Its advanced feature set includes:- Legacy IPCC interface- Screen pop on incoming call- Supports click-to-dial feature from a Microsoft Dynamics CRM 3.0 contact record- Captures incoming and outgoing call information, including calling number, called number, and call start and end times. – Easily creates a new Microsoft Dynamics CRM 3.0 customer record and call activity for it when a new customer call arrives (this feature may be adjusted with the help of a configuration file)- Screen pop from click to dial calls-  Tracking time duration- Easily create a new CRM record- Automatically call record and attach it to the MS CRM contact record.- The Agent has possibility catch any number from any type of documents, such as PDF, txt, word, excel and other, and automatically call through ICM.
    Microsoft Dynamics CRM Cisco IPCC Enterprise Connector has been successfully implemented in the Raiffeisenbank Ukraine.
    More info: http://www.e360crm.com

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